How can I get the "Activity Stream @Mention Email" notification email to include the text of the @Mention?

[bostonsnow]

Hello all,

How can I get the "Activity Stream @Mention Email" notification email to include the text of the @Mention?

Thanks!

Mike

[Jaspal Singh]

Hi Michael,

You can add

if (current.field_name == "comments") {

              template.print(recordGR.comments.getJournalEntry(1) +   "<br />");

      }

      else if (current.field_name == "work_notes") {

              template.print(recordGR.work_notes.getJournalEntry(1) +   "<br />");

      }

}

to the mail notification script: ng_activity_mention_body

[Amit Giri]

Hello Jaspal,

I was wondering if there is a way we can record the email sent via Mentions in the activity streams of the records (incident, requests, story, etc).

Regards,

Amit

[BigMikeyVegas]

This script worked well for me.

Go to System Notifications > Email > Notification Mail Script

Look for ng_activity_mention_body

Then replace the script with the following :

var recordGR = new GlideRecord(current.table);

var field = current.field_name;

if(recordGR.get(current.document)) {

email.setSubject("You have been mentioned in " + recordGR.getDisplayValue());

template.print("<p style='color: #424E5B;margin: 0 0 12px;line-height: 26px;margin-bottom: 12px'>You have been mentioned by " + current.user_from.name + " in <a href='/" + recordGR.getRecordClassName() + ".do?sys_id=" + recordGR.getUniqueValue() + "'>" + recordGR.getDisplayValue() + "</a></p>" + '<br><br>' + 'Comments: ' + current.document[field].getJournalEntry(1));

}

This is the result:

[Saranya VS]

Hi,

This code is working fine.

But is there any option to put the comment entered in next line. Can we get the comment  after we mention the name from the getJournalEntry() ? In below image, we can see users are directly entering the comment after @mention so that mail is looks like this.