How can I send an email notification to a requester when their change is still open but outside of it's planned end date?

[Rob SS]

Hi folks, 

I'm new to ServiceNow, and could use some help please.

I'm looking to automate the sending of notification to Change requesters to advise them when their change is still open but had passed its scheduled end date, and they need to update it ASAP.

As I understand things, I can send notifications on updates to the record, but just passing that date, doesn't (as far as I know) trigger any update. 

All help gratefully received (and please keep things on a basic level as I'm still learning ServiceNow.

Thank you

[Mohith Devatte]

Hello @Rob SS ,

i think you need to configure a scheduled job for this which runs on a daily basis and in the script you need to glide record to change requests and get all the requests which are having scheduled end date as greater than today and you need to trigger an event for every record.

You can use that event in the notification as the trigger point.

So when your schedule jobs runs daily and check if todays date is greater than scheduled end date triggers an event like below 

gs.evetnQueue('your event name',change glide record object, recipients,'');

Glide record to change and use that glide record object as the second parameter in the event and third parameter as recipients of the notification.

In the notification under who will receive tab you can check "parm1 contains"  check box 

Please mark my answer correct if it helps you