Some of our catalog requests require the user to enter their name (and other important info) into variables that get included in the Request, RITM, and Tasks. Often times we need to find who the request is for. However, that information is contai...
One of my developers marked a Development Application Update Set as "Complete" incorrectly.When I was pulling update sets it got Retrieved to our Production System. I don't want to commit it in Production, is there any harm in just deleting the retr...
Hi, In the past few days we are experiencing a very slow response from submitting a request on our QA instance. It takes 1-5 minutes from the click on Submit until the thank you page appears. It seems it is really stuck on processing something for a...
HiWe are testing the use of IP address access control (IP Range Based Authentication). This will also quickly expose which users have wacky proxy settings. To help troubleshoot, we'd like to see logs regarding which IPs are hitting the system, an...
does anyone know which user role can raise the defect in sdlc
I am hoping someone can help with this dilemma - if it even is one. I'm relatively new to domain separation so I'm fumbling through this a bit. Right now, we have a domain structure that looks something like this: TOP|TOP/MSP (where MSP has acces...
The assignment I have is to create a report that analyzes survey responses we have received over time. Using a bar chart with stacked fields, it should end up looking like this: Y Axis = Total Count of Survey ResponsesX Axis = TimeGroup By = Week su...
At the moment projects "planned efforts" calculate 1day = 24 hours. This really hard for project managers and looking to change 8hr date. Is there any way to change "planned effort" same as business hours 1day=8hr?
Hi All, Was hoping I could get a bit of advice on how I could pull this off. My end goal is to be able to get rid of all white spaces and turn a string into all lowercase and want to see what might be the best way to do this with my current setup. ...
Morning, Isthere away of swtiching off the time worked timer? We are looking at using time cards and the way it all works and the reporting we can generate provides exactly what we want other than we want the time to be a manual field that is mandat...
We have basically two types of incidents. First, through proactive measure an monitoring tools we detected an issue and resolved it before the customer has noticed. The second type of incident is reported by the customer and they have been directly i...
We've been having this issue for some time and I haven't been able to get round to checking until this week. The problem is we have multiple user records being created from our LDAP import. For example see below:- A record seems to be created wit...
Hi guys,We have approvals for our 'Requests' and 'Request Items' on the catalogue.What is the best way to vew these quickly? So for example, an analyst is in a Task and needs to see very quickly who approved the overall Request and then the Request I...
Currently any incidents created by self service users has the "contact type" as "phone" which is our default value for the servicedesk. Is there anyway I can get this to change to our "self-service" option by default. On the self service view "contac...
Hi, We have set some business rules in incident table that schedule an event to be triggered in a few more days.According to the changes in the incident state, we may need to cancel the triggered event.How can i find the event related to the inciden...
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