Hi Everyone,I've been tasked a project to clean up stock rooms and create rules. It seems that when I use a consumable, it shows up in consumable assets as consumed. I would prefer to not see it if possible. Is there any way to keep it in the table f...
Helsinki Patch 4Enabled Multi-Provider SSO plugin and configured the settings. The test connection button works to confirm that the settings are correct. When I go to the Instance in IE, I get our company's login screen, enter my credential...
Following the instructions in the Wiki our admin team is unable to create new Releases or Sprints in either the SDLC or StartNow applications (they reference the same objects from two places)We can create and manage new Stories, Enhancements, and Def...
Hi All,There is one SLA schedule - 3:30 AM EST To 6:00 AM EST.SLA schedule is not shifting to 1 hour in day-light saving , SLA should start @ 4:30 EST to 7 AM EST.Do I need to create 2 schedules for such cases , and need to change it accordingly in d...
I have received a requirement to create a chart to show logged versus resolved tickets for Service Desk agents. Can anyone help me on how to do this in ServiceNow? Can we do ts using normal reporting engine or do we need custom charts?I prefer normal...
I understand the MOP to be a set of steps that are taken is each area of preparation, implementation, validation and back out.Operations staff often provide a MOP back out plan as simply, "restore from backup" or "rollback changes." Another oft-used ...
I have a domain separated instance. Most changes occur at TOP so they can roll down to the domains. Whenever a change is made to a form when inside a specific domain, it pops up 2 messages: 'A new 'Form Section' has been inserted to override '<module...
I have read through brzinter Post: How to Setup OAuth2 authentication for outbound RESTMessageV2 integrations and his Blog Post: How to setup OAuth2 authentication for RESTMessageV2 integrations and successfully completed the suggested setup ...
Hi I'm working on translating some of the Request module. I have followed all the articles in the ServiceNow wiki, but I can't see how to activate a new language - a language I create myself.The wiki just ends with 'click submit'...How do I activate ...
Hi,We have a request to add a group members to watchlist when it assign to a specific group. Able to fetch this data. But this is overriding the existing users of watchlist instead of appending to it.Table: incidentWhen: BeforeInsert:TrueUpdate:...
Hello, I am beginning to build the my first project that involves the Service Catalog sc_request and sc_request_item tables.I have noticed that in our instance, we don't have the baseline workflows "Service Catalog Request" or "Service Catalog Item R...
I don't know much about networking to decide on an ideal file retrieval method for a file type(CSV) data source. I will be receiving a feed file(csv) for daily department update, on a Linux server which is within the company's network. Which file r...
Hi,I am looking for some help with adding in a date range option in reports.I've had a request to add last 14 days into the above list but i don't seem to be able to find where this list of today, tomorrow, last week etc is defined. Does anyone has a...
Hi There,I have come across this old article from 2008 but after testing am unable to get it to work."I changed the module to be a type URL from Parameters, put in the URL and added '&showFilter=false' to the end of it. Then in the List Control Filte...
hi All,I have a question regarding ServiceNow - OKTA out of the box integration.I see that the fields from OKTA can be mapped to ServiceNow on a 1:1 basis and user provisioning is done. Question is how we transport the information on reference fields...
