How do I add a list of CI's when I create a change template. I do not see where I can do this. It would be the "affected CI's" tab.

jillmeadie5
Kilo Explorer

‎06-07-2016 06:59 AM

How do I add a list of CI's when I create a change template. I do not see where I can do this.   It would be the "affected CI's" tab.

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9 REPLIES 9

Michael Fry1
Kilo Patron
In response to jtw1228

‎07-05-2016 11:45 AM

They don't come on the form out of the box, so you have to use Configure -> Form Layout and add them.


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jtw1228
Giga Contributor
In response to Michael Fry1

‎07-05-2016 12:12 PM

Thank you Michael. Sorry, that is what I mean - when I go to Configure ->


Form Layout , I do not see 'Related Child Template' or 'Next Related


Template' to add. I am in Geneva UI16.


Also, I do not see the task_ci table when editing the template. Attached


below is a list of 'task' tables that I see (I can't find 'task_ci').


Thanks again for your help.


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Michael Fry1
Kilo Patron
In response to jtw1228

‎07-05-2016 12:30 PM

task_ci is called CIs Affected.


Make sure you are using Templates under System Definition. There are lots of other templates, but those are the correct ones.



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Rahul Arora
Kilo Contributor
In response to Michael Fry1

‎09-07-2016 07:11 AM

Hi Michael



I am also having the same requirement and tried to apply templates in Next Related Child Template or/and Next Related Template but it does not get populated.


Here is what I've tried:


1. Created a template3 on task_ci table and set CI as *Annie-IBM


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2. Created another template4 on conflict table and set type as CI Already Scheduled


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3. Inserted Template3 and Template4 in Server Reboot template as shown.


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It only sets the fields value when I create a new change and apply Server Reboot upon it. Even if I try to insert parameters in planned start/end date(in order to change the conflict status and run BR's), it does not show up with the template parameters. Any help is appreciated.


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Michael Fry1
Kilo Patron
In response to Rahul Arora

‎09-07-2016 08:24 AM

I haven't used Templates in so long. I just tried what I was telling you to do and you're right - it doesn't work that way anymore. UGH! Even if it did, templates are a pain to use and modify because of their daisy chain.



I'd suggest you look at the following 2 solutions where you can use CI groups:


Capture change request affected CIs & impacted services related lists into a template


Group Configuration Items for Easier Management in ServiceNow - ServiceNow Guru


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