How do retrieve an update set? When i go to retrieved Completed Update Sets, it shows nothing.

[jewellaubert]

I'm trying to retrieve an update set in my PRD instance.  I set it as completed in DEV and I thought I was supposed to see it in PRD when I clicked the Retrieve Completed Update Sets.  Please assist me I'm still an entry level admin struggling.  🙂

Thanks.

[Bharath40]

Verify the connection Navigating to Update Sources. 

If this is for only one update set navigate to Retrieved Update sets Import through XML.

https://docs.servicenow.com/bundle/london-application-development/page/build/system-update-sets/task/t_RetrieveAnUpdateSet.html

[jewellaubert]

I've done what's in the article and I receive the following message.   I'm using my admin account and I have elevated my permissions and still nothing.  

[pavan9885]

Hi 

Are you moving Directly from Development instance to production  (How many instances your company holding )

Developer instance 

production instance

or you have 

developer instance 

test instance(UAT)'

Production 

if so you have to move it first to test instance to see the changes and from their after UAT u can move the changes to Production.

Please let us know how many instances and how you are doing it so some one can help you  

https://docs.servicenow.com/bundle/helsinki-application-development/page/build/system-update-sets/concept/c_SystemUpdateSets.html

you can read update transfer

note: Mark my answer correct if it helps you so service now will not remove the thread from unanswered list from the community 

[jewellaubert]

I only have 2 environments.  PRD and DEV.  I created it in DEV, once I completed it I set it to complete.  

Went to PRD to retrieve it and it didn't find it. Was I not supposed to manually set it complete?