How do retrieve an update set? When i go to retrieved Completed Update Sets, it shows nothing.

[jewellaubert]

I'm trying to retrieve an update set in my PRD instance.  I set it as completed in DEV and I thought I was supposed to see it in PRD when I clicked the Retrieve Completed Update Sets.  Please assist me I'm still an entry level admin struggling.  🙂

Thanks.

[Ian Mildon · Accepted solution]

On your Prod instance, when you navigate to System Update Sets > Update Sources, do you see your Dev instance listed as a Remote Instance?

What ever is listed here is the instance that you will be retrieving completed update sets from. So, if you happen to have a "test" instance, you may have to login there, retrieve your update set to that instance and then retrieve it to your Prod instance.

[jewellaubert]

Yes it's there. 

[jewellaubert]

I clicked and this message appeared with elevated permissions.

 

[Nithish1]

Hello,

Make sure the user account must have the admin or teamdev_user role on the remote instance. 

Regards,

Nithis

[jewellaubert]

BINGO!!!!!! Our contractor was still logged in with their username and password.  I change it to my name and it's now retrieving the update sets! Thank You Thank You!!!