How the "SLA Breakdown by Assignment" works and where its schedule is defined

[Servicenow_12]

Hello Team,

When we check the SLA Breakdown by Assignment , there is some time difference between the "Business Elapsed Time " and Actual Elapsed time" .Can anyone please help me on how this is being calculated for each Assignment group.I have checked the respective SLA definition but its not working on SLA definition schedule

[Musab Rasheed]

Your form looks so different compare to mine and it could be because of OLA as we use SLA, Can you check these fields ? I agree there seems to be some inaccuracy but I'm not sure how schedule is defined, you can click on 'Repair' button in task_sla form for that ticket and see if that fixes the issue otherwise create a HI ticket for the same, see form below

[Musab Rasheed · Accepted solution]

Hello,

If you are fine with my reply kindly mark my answer as correct and close the thread.

Regards

[Servicenow_12]

Thanks Rasheed,