How to add a New Data Component to Overview Section in the Service Operations Workspace

[Frank Lenoci]

Hi all, 

I am wondering if someone can walk me through how to add or modify the data that is shown in the Overview section of the Service Operations Workspace. I would like to add a section for a different table, say Universal Requests, similar to incidents assigned to me. I have went through this page on the docs but am having a hard time following it and and am getting stuck. Any advice or suggestions would be helpful, thank you. 

[chadcorriveau]

What makes me curious is your switching between - "my work / Me" behavior and functionality.  If you are able to see the intended info in one area, you should have the ability to see it in the other.   Have you looked into the permissions of each data set and the scope of the widget?   Do they align to what your intended behavior (i.e. aging tickets)?    Roles, Skills, Groups and even SLAs structures can be allocated in a way that impacts how information is bubbled up in the widgets.      Without actually having your instance or seeing the behavior you are looking for, this would be my best guess on trying to solve your issue.