How to add a "Yes/No" field type on Incident form via Form Design?

kevwatson
Giga Contributor

How to add a "Yes/No" field type on Incident form via Form Design? I only have the option for True/False which isn't what I want. Once I have this I will be able to map through another Yes/No question to this field.

1 ACCEPTED SOLUTION

Agree with Ravi.  I created a choice field in my PDI with your same label and replicated this issue.  What is happening is the element value on the choice is truncated because the column name is too long:

 

The choices are in the sys_choice table but since the element (column name) is truncated, they don't "sync" with the field:

 

So your quick solution is this:

1. Delete your current column

2. Create a new field called something like "Similar Issues"

3. Once created, then you can change the label back to your original.  This will keep the database column name short

4. Then add the choices

 

Also please report this via Hi Incident because this is a defect that should be corrected.  Please feel free to include a link to this thread but definitely explain the sys_choice element column is truncating and the choices aren't showing up as a result.

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11 REPLIES 11

Dubz
Mega Sage

add a choice list field and create two choices; yes, and no.

kevwatson
Giga Contributor

Thanks for the quick response.  I've tried adding this field type, however the Choices won't save.  It doesn't matter if I do this via Form Design or Layout and add the choices after.  Any ideas? I'm sure I've had this issue with choices before but can't remember what the resolution was.

Once the choice field is on your form, right click on the label and choose Configure Choices:

find_real_file.png

I've done that but it doesn't save the choices.  I'm aware of several ways to achieve the creating of choices but none are saving.