How to add closed incidents in the problem form related list incidents?

[Raja6]

OOB allows only active incidents to added as bulk to the problem Is there a way to change this default behavior?

I have found that OOB script include which is protected BulkAddIncidents . But is there a way to change this via any system property?

Thanks in advance.

[Rozmin Parpia]

You need to adjust the ACLs on the incident table so that users with ITIL-roles can write in the "problem_id" field even when the incident is closed. To do this you will have to re-do some of the basic "write"-operation ACL:s on the incident table that applies after a record has been closed.

[Prasad Pagar]

Hi @Raja

Please see if this helps

1. Goto Related list

2. Search for Problem and Default view

3.Try adding this

Save and then check

Hope this helps 🙂

Please mark my answer correct and helpful if applicable.

Thank you
Prasad

[Prasad Pagar]

If it didnt work then try updating this line

[Raja6]

It's not working. Anyways I just updated the OOB script BulkAddIncidents Fixed query and removed the active true condition and It worked. Thanks for your help