How to assign a RITM to any particular group automatically after being approved by the User?

[Samrat7]

Hi,

Really new to Servicenow and struck with this issue.

So I have a service catalog item whose RITM when request is made needs to be approved by a test user and then once approved needs to be assigned to a particular group automatically. For the former part, I have set a pre-published workflow - 'Service Catalog Item Request'. According to this workflow after a request is made through the service catalog item, the RITM goes through two stages of approval : 1) Dept. Head approval 2) CIO Approval . So, I think 1st part of my job is done. I'm struck in the second part where once these approvals are made the RITM should be assigned automatically to a particular group (it can be any group). Any help regarding this would be really appreciated.

Thanks. I'm attaching the screenshot of the catalog item.

[weikiat_guaz · Accepted solution]

In your workflow, you need to add a task to it.

Please see below example:

[Samrat7]

thanks got it