How to change color of dot before incident with respect to SLA

pushparaj · ‎08-19-2016

Hi we have a requirement like in the ITIL home page we need to display a dot before incident number which is based on SLA duration
No Dot if SLA duration is <80%

Amber (orange) dot when SLA hits 80% duration
if SLA breached or touched 100% then a red dot needs to be shown.

( see the image attached)

Pls describe how can i achieve this.

Thanks in advance

sraghunath · ‎08-23-2016

Hi,

I am able to achieve it using below code: and its working fine for me:

In Style : value :: javascript:DotColorerSLA() > 80

Style :: background-color:red;

Script Include :--> DotColorerSLA()

function DotColorerSLA() {

var per = '';

var gr = new GlideRecord('task_sla');

gr.addQuery('task', current.sys_id);

gr.query();

if(gr.next())

{

per = gr.business_percentage;

}

//gs.addInfoMessage("per-->"+per);

//gs.log("per-->"+per);

return per;

}

PS: Hit like, Helpful or Correct depending on the impact of the response

View solution in original post

Swapnil Bhakar1 · ‎08-19-2016

Hi Jayanthi,

Create Script include and then call the script include in field style.

Script include code:

var GlobalFunctions = Class.create();

GlobalFunctions.prototype = Object.extendsObject(AbstractAjaxProcessor,{

getslaper : function() {

var per = '';

var gr = new GlideRecord('task_sla');

gr.addQuery('task', current.sys_id);

gr.query();

if(gr.next())

{

stag = gr.percentage;

}

return per;

}

});

After this script include define the field style for number field.

Follow below steps to define style:

1. Right click on Number field -> Click on Configure style->Click on New button.

Refer below screenshot to fill req. info.

2. Just change the value field for 100% and also change the background color red same as screenshot.

Use below value for 100%.

Value: javascript:GlobalFunctions().getslaper() >=100

background-color:Red

Hope it will help you.

Regards,

Swapnil

PS: Hit like, Helpful or Correct depending on the impact of the response

pushparaj · ‎08-19-2016

Hi Swapnil

I have created the script include in system definitions.

And i have also configured styles.
And i tried to see the changes in "incident-> all" page, but i saw no changes there.
is there some i missed or is the place i am viewing wrong ?

Swapnil Bhakar1 · ‎08-19-2016

Hi Jayanthi,

I would suggest you create a new record and then check the changes.

It might not reflect the changes for old records.

Regards,

Swapnil

PS: Hit like, Helpful or Correct depending on the impact of the response

pushparaj · ‎08-19-2016

hi swapnil i have tried to do it.
but no luck.
and in the system logs i am getting a message called

org.mozilla.javascript.EcmaError: "GlobalFunctions" is not defined.

Caused by error in <refname> at line 1

==> 1: GlobalFunctions().getslaper()=100

does this mean anything i need to enable in my instance