How to change color of dot before incident with respect to SLA

[pushparaj]

Hi we have a requirement like in the ITIL home page we need to display a dot before incident number which is based on SLA duration
No Dot if SLA duration is   <80%

Amber (orange) dot when SLA hits 80% duration
if SLA breached or touched 100% then a red dot needs to be shown.

( see the image attached)

Pls describe how can i achieve this.

Thanks in advance

[Kalaiarasan Pus]

How are you testing it ? Field styles with javascript: will work only on list layout and not on form layout.

Also the 'new' keyword is missing in the field style call.

Syntax:

javascript: new scriptincludename().functionname();

[pushparaj]

I have been verifying it in list layout only not in the form.
and i have been using "==" only i pasted here wrong by mistake.
and after all this any idea why the indicator is not appearing in the list view.

[sraghunath · Accepted solution]

Hi,

I am able to achieve it using below code: and its working fine for me:

In Style : value :: javascript:DotColorerSLA() > 80

                            Style :: background-color:red;

Script Include :--> DotColorerSLA()

function DotColorerSLA() {

              var per = '';

              var gr = new GlideRecord('task_sla');

              gr.addQuery('task', current.sys_id);

              gr.query();

              if(gr.next())

                      {

                      per = gr.business_percentage;

                      }

              //gs.addInfoMessage("per-->"+per);

              //gs.log("per-->"+per);

              return per;

      }

PS: Hit like, Helpful or Correct depending on the impact of the response

[ravin]

Your solution was very much helpful dear !!! Thank you !