How to change OOB worknote display format.

[Gauri Patil]

Hello All,

We have a requirement that  whenever case Date Fixed field is updated by the system, I should see the following system activity logged:

1] When case is updated to Resolved or updated from Resolved to an active state(i.e., New, Open, Assigned, In progress, Acceptance Test, On Hold) , where the system sets Date Fixed field with current date/time, I should see the field change activity logged by the system: 
a] "Date Fixed [DATE/TIME] was blank".

2] When case, with Date Fixed date/time set, is updated to Closed or cancelled - system does not change Date Fixed field in this situation, I should not see Date Fixed activity logged.

3] System Field changes activity, when logged should look similar to the picture below image no. 6

7] Here's an example when the case is updated FROM Resolved to an active state should look like : image no. 7

@Dr Atul G- LNG  @Maik Skoddow  @Danish Bhairag2  @Anil Lande  @Tai Vu 

Any help will be appreciated !!

Thank you!

[Anil Lande]

Hi,

I guess you are looking to add 'Date Fixed' field in the activities same as other fields. Check below links to configure the activity fields.

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/form-administration...

https://www.servicenow.com/community/developer-forum/how-to-delete-field-change-entry-in-activities/...

[Tai Vu]

Hi @Gauri Patil 

Have you tried to added the Date Fixed field to the Filter Activity?

Sample.

 

Ref: Configure the activity filter

Cheers,

Tai Vu