how to check if attachments are added before submitting the RITM?

[saranyavs]

How to check if attachments are added to the catalog item before submitting the Request?

Regards,

Saranya

[Ankur Bawiskar]

@saranyavs 

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[vaishali231]

Hey @saranyavs 

Option 1: Client-Side Validation Using g_form.getAttachments()

This is the simplest and recommended approach for most cases.

Type: onSubmit
UI Type: All

Script

function onSubmit() {

var attachments = g_form.getAttachments();

if (!attachments || attachments.length == 0) {
alert("Please attach the required document before submitting the request.");
return false; // Prevent submission
}

return true; // Allow submission
}

Option 2: GlideAjax with Script Include 

If attachment validation is inconsistent in Service Portal or custom widgets, use this method.

We will check the sys_attachment table before submission.

Step 1: Create Script Include

Name: CheckAttachmentAjax
Client Callable: True

var CheckAttachmentAjax = Class.create();
CheckAttachmentAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {

checkAttachment: function() {

var sysId = this.getParameter('sysparm_sys_id');

var gr = new GlideRecord('sys_attachment');
gr.addQuery('table_sys_id', sysId);
gr.query();

if (gr.hasNext()) {
return 'true';
}

return 'false';
}

});

Step 2: Create Catalog Client Script

Type: onSubmit
UI Type: All

function onSubmit() {

    var ga = new GlideAjax('CheckAttachmentAjax');
    ga.addParam('sysparm_name', 'checkAttachment');
    ga.addParam('sysparm_sys_id', g_form.getUniqueValue());

    var answer = ga.getXMLWait();

    if (answer != 'true') {
        alert('Please attach a file before submitting the request.');
        return false; // Prevent submission
    }

    return true; // Allow submission
}

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Regards
Vaishali Singh