How to check Incident State value on client script (service portal widget)

[JC S_]

We are developing a widget that we will add to the ticket page on Service Portal and we need to check using client script the value of State for example. We've tried calling gr.state and c.data.state (with matching data.state = gr.state on server side) but it is not working.

Sample part of code on client script:

if (c.data.state == 6 && c.data.active == true){
//code here
}

The counterpart on the server script:

data.active = gr.active;
data.state = gr.state;

[sb1186]

Hi,

Try placing the values into '' as below:

if (c.data.state ==' 6' && c.data.active ==' true')

Also, what exactly are c.data.state and c.data.active? Are these the field names?

Regards

Supriya Bisht

[JC S_]

Hi,

We tried adding the '' on the values but it still did not work. We added the counterpart of those fields from the server script. So basically, we query it using server script then on the client script we want to check the values of those fields.

[Goran WitchDoc]

On the server script.. add console.log(data.state) to see in the webbrowser what value the data has...

Since you ain't sharing the whole script it's kind of hard to see whats wrong

[JC S_]

We are still unable to make this work. We added the console.log as you said and we can see it in the browser console, but we need these values to be parsed by the client script as shown below.

CLIENT SCRIPT:

function($uibModal, $scope) {
var c = this;
var state = c.data.state;
var active = c.data.active;

if (state == '6' && active == true){
// Code to open a modal window here
}
if (state != '6' && state != '7' && active == true){
// Code to open a modal window here
}
}

SERVER SCRIPT:

(function() {
// Get table & sys_id
data.table = input.table || $sp.getParameter("table");
data.sys_id = input.sys_id || $sp.getParameter("sys_id");

// Valid GlideRecord
gr = new GlideRecord(data.table);
if (!gr.isValid()) return;

// Valid sys_id
if (!gr.get(data.sys_id)) return;

// Check
if(data.table == 'incident' && gr.active == true && gr.state == 6 && gr.caller_id == gs.getUserID()){
data.state = gr.state;
console.log(data.state);
data.active = gr.active;
console.log(data.active);
}
})();