How to configure the knowledge homepage

[Vance1]

Hello,

In my instance, we are on Fuji UI15 and have the new knowledge homepage (like the 1st image). However, when searching fromthis page, unlike the picture below (2nd image), categories do not show. Can anyone tell me how to configure this knowledge homepage? Ideally, I would like to make the category filter appear and remove the author filter, how do I do this?

[David OBrien · Accepted solution]

Which Category field are you using?   With Fuji the new Knowledgebase utilizes a new Category field (kb_category) as opposed to the old 'category' field and it's the kb_category that is used when showing your search results like you have displayed here.

[Vance1]

Ah Ha! That makes sense. Thank you. It seems that there is no data in the kb_category column. Do you know if the data in the "category" column was supposed to automatically transfer to the "kb_category" column when upgrading to Fuji? Do you know if there is a way to migrate the data from one column to another so I can enable this feature for my users?

[Tom Alday]

It doesn't transfer from the old to new category field, at least not that I've found. You have to build the category tree from scratch with each new KB

[David OBrien]

I don't think it auto-transferred over so you'd have to recreate it.   If you have a lot of categories though, you could export from the sys_choice_list table where the table is kb_knowledge and the element is category and then do a transform map to import into the kb_knowledge field which is a reference field.

Link below should show your Knowledge categories in the old knowledge field if you wanted to try that.

https://<instance_name>.service-now.com/sys_choice_list.do?sysparm_query=nameINjavascript%3AgetTableExtensions('kb_knowledge')%5Eelement%3Dcategory