hi all, i hope this email finds you all well.i am trying to start transitioning from normal forms to service operations workspace but i find some difficulties customizing forms.SCTASK form. i am trying to add the work notes/additional comments/activi...
TeamHow is Breach time (Planned_end_time) calculated?according to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959643Breach Time = Original Breach Time + Business pause durationOK.. but lets look at the photo - and the math...
Hello All,I have resolution and response sla's attached but sdtill the sla & timing card on sow is not showing timeOut of box it shows the time left actually but for my resolution and response sla's are not showing it shows no matching sla.But when i...
When an incident is being created, is there an OOTB Business Rule that auto-populates the "Assignment Group" tab, based on the Support Group of the CI? In our org, service offering is mandatory when an incident is being created for the first time. I ...
Hello,Could you please help with this topic?When the “Assigned to” field is empty and I click “Save”, it should normally display an error message, but that is not the case. How can I track any executed code or policy that might affect this behavior?...
Hi Team, We have a requirement that we need to have a field which will calculate the Business Pause Duration of SLA excluding the time between Resolved to Closed. Can we achieve this or do we have anything in OOBThanks and Regards,Akhil
Hello All,I have created one delarative action called Resume and when we click on it it should open a popup with worknotes field as mandatory field.everything is working fine all the things.One glitch here when i cliekd on resume and provided worknot...
Dear All, I have a requirement to provide a report for the list Requested items which skipped for specific approvals( Where subject area which is highly Confidential ) in a custom table and those details used to be selected in a catalog item and base...
Hi,I am working on a requirement where the RITM state and stage need to be updated based on the SC Task state. For this, I created an After Update Business Rule on the sc_task table with the condition “State changes.”The Business Rule is working as e...
There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?
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Hi Team, Do we have any option to add 'Last two weeks' in filter condition like This week, Last week in Incident. attached the screenshot Regards,Saranya
Hello Fellow Devs,I want to understand where the Assess Risk button is configured which is on Change form in the Service Operations Workspace - Overview tab. Can you please help me of where I can find it. I have already checked in UI Actions, UI Page...
Hello All,When in assignment group field i search with *keyword it gives result for example *it it will give me results of the groups which contains it what i want i do not want to put *it just normal it and it should give the results of the group na...
Hi everyone,I’m working on a requirement where I need to generate an Excel file containing data from multiple Child Incidents associated with a parent record.Specifically, I need the export to include the following fields from the child records:In...