how to create new instance

Erase a field value when a read only date field changes.

Hi All, I want to erase existing values from a field when a date field changes but  the date field is ready only in form view . What should be the correct approach to do this .  Please advise. Thank You

Anyone know which training can help to Next level: +1 Key

I want to up skill one level up but I don't know which training can move Next level: +1 Key? I follow my training requirement so far but none can earn this +1Key. 

How to find whether the scheduled job is running slow and if so then how to fix it ?

Hi All, Could you please suggest me how to find out if a scheduled job / workflow  is running slow ?I have a few custom scheduled jobs which contains oob system property(instance_name)  and custom script Includes and i am not sure how to check if the...

Does schedule jobs invoke inactive business rule

Hi All,Does schedule jobs invoke inactive business rule.If so then how is it done.Thank you

How to Create an Interactive Filter to Toggle Parent vs Child Incidents in ServiceNow Dashboards?

Hi everyone,I have a requirement in Platform Analytics / Dashboards where users should be able to switch between:Parent incidents only (where Parent Incident field is empty), andChild incidents (where Parent Incident filed is NOT empty)Basically, I w...

How to add header- field in script include that inserts sys_email records?

Hi there,After upgrading to  Zürich, we are experiencing some problems with our Inbound Action for Incident Updates.We had contact with ServiceNow Support and they told us they can see that the header- field in the script include that inserts our ema...

Order Guide: Next Button Not Showing in Service Portal

Hi team, I have created an Order Guide. When I navigate through Service Catalog → Category and select the Order Guide, I can see the Next button without any issue. However, when I perform a global search on the Service Portal and try to open the same...

Issue with walk-up widget "Online check-in experience"

Hi,I am facing one issue in widget "Online check-in experience"As i need to customize this one for 2 different requirment i need to clone this 2 times. But problem here is angular ng templates there are 8 template in ootb widget in this out of 8 i am...

Is it possible to use both Entra ID and LDAP for authentication in ServiceNow?

Hi,We already have an instance that uses Entra ID for single sign-on (SSO).Is it possible to add LDAP authentication to this instance as well?If it is possible, would it be technically feasible to authenticate with LDAP when a user does not exist in ...

How to do translation on "HTML widget" -service portal

Hi all.  I knew that we can do translation on service portal using gs.getMessage();   Now I got struck on HTML out of the box widget(widget name: HTML) How can I do translation for the highlighted text? where to write the "gs.getMessage()" scripe on...