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Resolved! ACL script on ritm

Hello All, I am creating Read ACL on the RITM table , i have included ITIL role in role condition and Assignment group is dynamic one of my groups or Assigned to is dynamic me in Data Condition(This restriction is working as expected). Along with thi...

Resolved! メモ内のアクティビティーのフィルターの表示順の変更

インシデントやサービス要求のメモに表示されるアクティビティのフィルターの順番を変更したいと考えております。現状は見る限りアルファベット順に並んでいようですが、優先度の高いものを上段に表示させたいと考えています。理由としては、フィルターで作業メモやコメントに絞って表示したいケースがあるのですが、フィルターの下部にあるため切り替えに手間がかかってしまいます。アクティビティーフィルターの選択画面では順番を変えれそうに見えますが、順番で表示するような対応は可能でしょうか?

shirakazu by Tera Expert
  • 346 Views
  • 2 replies
  • 2 helpfuls

Catalog Client Script on target record is not working

We have a record producer that users are using to submit requests. Additionally, we are also submitting requests through scripts.UI Type: AllApplies on Target Record: TrueNow, the issue is:When the request is submitted by an end user via the record p...

IAmIshan by Tera Guru
  • 378 Views
  • 2 replies
  • 0 helpfuls

ServiceNow PDI

I have one doubt regarding PDI login  Username : adminPassword : pzt1xrt But i need to set up my ownpassword likeUsername : adminPassword : 123456 Any idea how to set up

Ram012 by Tera Contributor
  • 467 Views
  • 6 replies
  • 0 helpfuls

ServiceNow Administration Lab 4.2.1

I have a question about this lab. We created an ACL to restrict access so that only users with the u_holographic_handheld_hhd_user role can access HHD incidents.However, when I impersonate Bernard Laboy, who only has the ITIL role (and not the HHD ro...

Mrityunjay by Tera Contributor
  • 397 Views
  • 2 replies
  • 0 helpfuls

Flow Designer get the last work note

Hello, this is probably really simple but I usually do a quick and dirty GlideRecord Script but thought I'd do it in Flow Designer.I want to add the last work note to the parent enhancement table, this works for the most part it shows the number and ...

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Andrew_TND by Mega Sage
  • 1450 Views
  • 6 replies
  • 5 helpfuls

Suggestion to introduce one of the field as "Lookup List Collector"

Hi Team,There is one requirement where multiple options to be selected which is referencing to Core Company table, where only company code should be populated in the drop down list. But using List Collector the default field is displayed as Company N...

PrajotA by Tera Contributor
  • 729 Views
  • 6 replies
  • 1 helpfuls

Record Producer truncates variable responses

We have a record producer which is truncating responses to questions at 40 characters.The question responses are select box questions, which may have longer than 40 character choices for the response.Field character limits on text fields, responses, ...

nickt by Tera Contributor
  • 1127 Views
  • 4 replies
  • 0 helpfuls

How we can initiate a flow from ui action?

Hi Team,How can we initiate a flow using ui action I tried below, but it's not working. ui action script -runs on serviceside(function executeAction(current) {    // Set approval to 'Requested'    current.approval = 'requested';    current.update();v...

jobin1 by Tera Expert
  • 737 Views
  • 9 replies
  • 0 helpfuls

Set list collector filter based on check box selected

Hello All, didn't get helpful responses, posting again.Please help me with this requirement from customer. There are two check boxes on the catalog item (see below)check box 1 : PresaleCheck box 2: Postsale and a list collector below it referenced to...

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vahini by Giga Guru
  • 854 Views
  • 3 replies
  • 0 helpfuls

Resolved! GLPI ITSM - ATTACHMENT INTEGRATION

Hello guys! I am facing a issue regarding sending attachments from ServiceNow to the GLPI ITSM. Via POSTMAN it all works just fine, but when I've tried to do the same internally with ServiceNow, the file arrives in the other side, mas, in a corrupted...

Resolved! Change - Implementation tasks - Add assignment group to Subflow

We are using the OOB flows for Change and the implementation CTASKs have no assignment group.We are unable to add that to the subflow - Change - Implementation tasks.What is the best way to add the implementation CTASK assignment group = same group o...

angelas by Tera Contributor
  • 409 Views
  • 1 replies
  • 1 helpfuls