ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! User unable to see the Closed completed RITM

For one of the user, the closed completed ritm are not visible.He can see the closed incomplete one but somehow not the closed completed one.If we try to impersonate I see the message 'Record not found'Anybody has faced this issue before? Were you ab...

Daemon1_0-1749009226980.png
Daemon1 by Tera Contributor
  • 592 Views
  • 7 replies
  • 1 helpfuls

Reduce spacing between variables.

Hi experts, I need your help. I created a rich text label variable and a checkbox variable in a Catalog item, and I want to reduce the spacing between them. How can I do that?

mrreddy534 by Tera Contributor
  • 881 Views
  • 4 replies
  • 0 helpfuls

Personal Developer Instance

Hi All I am just coming from the virtual ServiceNow networking event.  I met a few people who have a lot of experience in ServiceNow and are yet looking to expand their horizons.  Here is something that I learned. 1. You can request a ServiceNow Pers...

anurampalli by Tera Contributor
  • 730 Views
  • 1 replies
  • 1 helpfuls

Dynamic Currency Conversion in Expense Management

Hello,In Record Producer I have a Currency dropdown having values INR, USD, JPY. As our organization is located globally. Currently, we made the currency dropdown read only and auto populated it according to User's location in sys_user table. Now, if...

ShivangiC by Tera Contributor
  • 271 Views
  • 1 replies
  • 1 helpfuls

Open KB article in new tab when we search in portal

Hi Team, I have a catalog item, So in description field if i have entered particular keyword, it is displaying related kb articles. But when I open the KB that need to be open in a new tab. could any one help me how this is configured and what I shou...

Deepthi24 by Tera Contributor
  • 252 Views
  • 1 replies
  • 0 helpfuls

Recipient is empty in email notification

Hello I have grouped the notifications by subject, meaning the same notification is sent to different users. The notification system is functioning correctly for all users except one. For this specific user, the issue is that although their email app...

1000005245.jpg
anvitha ash by Tera Contributor
  • 627 Views
  • 1 replies
  • 0 helpfuls

Survey: Trigger randomly at 100%

We have a survey with Trigger Randomly checked and probability 100% and we do have INCs with no survey sent. Should I uncheck trigger randomly?

find_real_file.png
HH10 by Tera Contributor
  • 1166 Views
  • 3 replies
  • 1 helpfuls

Redirect to external link for catalog item in Genius result

Hello, There is a catalog item when I click on it to open, it opens an external link and displays alert box to enter user's credentials to access that page, with normal search on sp portal and when I do the same search by activating Genius results it...

Abeer-khan by Tera Guru
  • 418 Views
  • 2 replies
  • 0 helpfuls

Resolved! Create Incident with Powershell

I am looking for some advice on how to solve an issue I am having opening an incident using the REST API at /api/now/v1/table/incident. I have a PowerShell script that I am using to integrate with a monitoring source that will execute the script as a...

Is it possible to see any Catalog items a person approves?

Is it possible to see any Catalog items a person approves? For example: Abel Tutor. Which catalog items he is mentioned as a static approval?Do we need to check every table with static values? How we could identify it? What I am looking for is a way ...

deepa231 by Tera Contributor
  • 222 Views
  • 2 replies
  • 0 helpfuls

Resolved! Default filter on reference field

Hi All, Is there any way to apply default filter on reference field so that user can click on search and new window pop-up with filter applied by default at first and if user does not satisfy with the records obtained then he can click on 'All'' to g...