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12-18-2018 07:40 AM
I have a scenario where the attachments on the Incident table should be sent over to the third party via email notifications and I was able to achieve it via email_script.
The main challenge is that if they send an attachment via email to servicenow, how do we copy that attachment into servicenow and associate with its incident opened here. We have an inbound email action defined to read the body of emaiil and reading the data.
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Incident Management
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12-18-2018 07:47 AM
It should happen automatically by default.
If not, you can perform current.update() in inbound email actiion.
If it still not work, please feel free to use GlideSysAttachment() API using copy() method
Note: Please mark reply as correct / helpful if it answers your question
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12-19-2018 07:44 AM
Have you tried that what i told you?
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04-29-2020 04:32 AM
Hello i have a requirement where if i received any reply from a user with attachments regarding the HR case the attachments get attached to the record but now i need to get those attachments and attach them on an other notification can any help me with that ? how can i copy the attachments that are received as an reply in an email and send them as attachments to another notification ?
