How to Create a relationship between incident and incident task in the ServiceNow

[Veera raju]

Hi,

How to Create a relationship between incident and incident task in  the ServiceNow.

Kindly help me with the step by step process for the same.

[Alberto Consonn]

Hi,

the relationship is already present OOTB, you just need to ad the Related List in the Incident form, you will be able to create one or many Incident Tasks for the each Incident record, see image below.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[palmen]

There is already a relation between these two tables, see the Incident field on the Incident Task table.

[Dubz]

To create a relationship between one table and any other you can just add a reference field to one table on the other, the referencing table will then be available as a related list on the referenced table.

In the case of Incident and Incident Task, this relationship exists out of the box. The parent field on the incident task form links back to its parent incident thus creating a relationship and allowing child incident tasks to me presented on the parent incident in a related list.

If you're looking to create a different type of relationship then please confirm your requirement.

[Varsha21]

Hi Raju,

No need to create relation between them ,already it is there between incident and incident_task table.

just open "incident_task.LIST" table and see "incident" filed which is referring to incident and showing the relation between them

Look at image

let me know iy you have any dought.

thanks