How to create a request on behalf of another user - Service Catalog

[Faiz Firaz]

Hi,

I am using the Service Catalog API (namespace : "sn_sc") to create a service request (REQ#) with a request item (RITM#) attached to it using REST API explorer. Below is the request body used ( only mandatory variables for this item is used) ;

{ "sysparm_quantity" : 1,

"variables" : {
"requestor" : "test user",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

From the above, the request gets created for the user who is sending the request. However, I want to raise this request on behalf of another user. How can this be done?

What I tried :

• Passing the "requested_for" variable both inside and outside of the "variables" field in the request. 
• Tried passing the user name and also, the user id in requested_for field.

How can this be done please.

Thanks,

Faiz.

[Faiz Firaz]

Hi,

Passing the sysparm_requested_for field did not populate the Requested By field. Sending the sys_id in the requestor field inside the variables object populated the Requested By field.

This is json payload that worked;

{ "sysparm_quantity" : 1,

"variables" : {
"requestor" : "sys_id of the user on whose behalf the request is made",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

[Ankur Bawiskar]

Hi,

OOB there is no BR which would pick value from variable and populate on the requested_for field of REQ.

If you have customization for that then it will work.

But as per screenshot you shared it is requested_for field on REQ which should be set

For that this works well.

Also for reference variable you should always send the sys_id

for choice variable always send the choice value

{ "sysparm_quantity" : 1,

"sysparm_requested_for" : "4ae3ab0753101200ed11da86a11c0881"

"variables" : {
"requestor" : "UserSysIdHere",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

Regards
Ankur

[Faiz Firaz]

Hi,

Thanks for the support everyone. Checking the XML made me understand what's wrong. Passing the sys_id of the user in the requestor field resolved the issue.

{ "sysparm_quantity" : 1,

"variables" : {
"requestor" : "4ae3ab0753101200ed11da86a11c0881",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
}
}

Thanks for helping,

Faiz.

[Anil Lande]

Hi Faiz,

Can you please verify the field name for "Requested By"? It should be OOB field and its name should be "requested_for". If that is correct the try below code:

var user = GlideUser.getUserByID('sys_id of user');   ///replace sys_id here

{
"variables" : {
"requestor" : "test user",
"project_details" : "test project",
"week_to_unfreeze_time" : "08-03-2021",
"reason_for_unfreeze" : "reason comes here"
},
"sysparm_quantity" : 1,
"requested_for" : user.sys_id.toString(),
"requested_for_display_name" user.getDisplayValue(): 
};

Thanks,

Anil Lande

[Faiz Firaz]

Hi,

the request body only accepts json. Are you meaning to try this somewhere else?