How to create reply notification link in email

[pushparaj]

Hi Team,

I have a requirement that when an incident state is changed to resolved an email is to be sent to caller.
For that I have created a email notification with condition defined in when to run.

I have formatted the body and all.

Now when caller clicks on the 1st link which is "click here if your issue ......"

a reply email is sent from caller side like this

the email should contain email like xyz.servicenow.com

and subject

and small message in body.

How can we achieve this.

Thanks in advance.

[Ajai S Nair · Accepted solution]

Hi Jayanthi,

You can do it by using email script.

The below link is having the script that will help you in this requirement:

Generating email reply on clicking a link in the email

Scripting for Email Notifications - ServiceNow Wiki

[abuthahir]

1. Create a new Email template (unsuccessful) with subject and Body of email. Link it to incident table.

2. Now in the Incident Notification, create a new notification or use existing. In the Body, type as   "If you feel that your issue is not resolved, please click the following link to reopen your incident: ${mailto:EMAIL TEMPLATE NAME}".

Please mark correct if it is helpful or correct.