How to disable delete option from Actions on selected rows on Change request form.

[Kalyani28]

I wanted to remove delete option on standard change where CTASKS are created already.

[Chander Bhusha1]

Hi Kalyani,

The steps would be:

1. First Create a new Delete List action which is similar to the OOB.(Insert and stay on OOB ui action of Delete)  List action is true. 

2. Update the table as change_task.

3. In the condition section you can add the condition:

As this field is storing the value of standard change so you need hide the delete option only for standard changes tasks.

current.std_change_producer_versionISEMPTY

Output : The button will not appear in the Realed list Ui when created from standard change.

Please mark helpful and correct if it works.

Thanks,

CB

[Kalyani28]

Excellent it worked ..Thanks alot

[Chander Bhusha1]

Thanks Happy to help.

[Kalyani28]

It disabled on all type of change requests.I have changed the condition as "current.change_request.type!='standard' it worked.It was greyed out on standard change ctasks realted list and rest it is still enabled.

[Ankur Bawiskar · Accepted solution]

Hi Kalyani,

I would recommend using ACL approach so that no new UI action is to be created

1) visit this ACL

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=80dfc5fec0a801664e82539cfb7a0bfb

2) advanced checkbox as true

3) script below

answer = getValue();

function getValue(){

	if(current.change_request.type == 'standard')
		return false;
	else
		return true;

}

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

Regards
Ankur