how can i give access to only members of assigned to assignment group to edit and close sc_task ? Requested for and opened by user should be able to add comments in additional comments. there is a parent level ACL that is blocking me. how can i achi...
We are starting to use Service Portfolio Management to mange our customer subscriptions. Now we would like to connect it to our Request catalog. Making items to display depending on Service offering Subscriptions. ServiceNow is talking about this in ...
Hi All, I would like to have a feature on every incident. I need to have a Call Button on the incident form, using which the assigned to person should be able to call the Caller of the incident. We have CISCO IP Phone in our organization. Can any on...
I am using REST POST method to send data to 3rd party tool and getting below response when I 'test' it in REST message. HTTP Status : 201 Error Message : No sensors defined Error code : 0 Response : empty But the data is being received in 3rd party t...
Hi @Ankur Bawiskar /team I have another requirement as - I need to create a catalog item which consists of 3-4 fields like manager name , employee name , address and email Upon submission I need to create a task for one of the group to review the req...
Hi Team, I have a requirement as - I need to add a catalog item as a related link on a incident form or any particular form. and after a click on this link my catalog form must be opened to submit a request. Pls let me know how can I achieve this req...
How to create a monthly re-occuring standard change on 3rd monday of every month?
Hi All, I need to validate below excel data while doing transform load (before loading to table) Validation should be like if the bae64 data is empty then it should not allow to load data.
Hi All, I have created a widget for updating user table, but its not updating, can you please correct my script where i went wrong, even i have tried for creating incident table record, even its value is not creating, please any one have solution...
I have a requirement to fetch the detail of portal being used to raise Request. Is there a way to get this information?
Hello all, As per my requirement we need to change the Chat menu items values(Table name : va_branding_contact_menu) such as Phone number and Email based on the logged in user's company . Can you please help me for finding solution. Also I have atta...
Hello, SNOW community, Forgive me if this is in the wrong forum.I'm trying to use the visual task board to assign tasks to users. Noticed there is an "Additional" section, where I presume a set of users can share responsibility, but still have one "m...
Hi Team,For Incidents we would like to have Rich text editor for "Description" field both in provider view as well as in end user portal.Can you provide us the information on how to change to Rich text editor.Thanks,Santhoshi
i have a field choiceA, choice B and Choice C in multirow variable. Variable Choice C is visible only when Choice B is certain value. This is working inside multirow variable via UI policy but in the catalog form view all the columns are visible eve...
The other day I created a database view that combined fields from incident and sys_journal_field. I created a report from this and itil users are able to see and use it with no issues. Yesterday I created a largely duplicate database view that combin...
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