How to display label instead of value in list type field?

Ajay37 · ‎11-03-2020

Hi All,

I have a list type field, it is not referring any table instead having choices. Once the form is saved, the field is showing values instead of labels. I need to show labels there, I have gone through several community posts, but didn't find any soultion.

Thanks

Harsh Vardhan · ‎11-03-2020

I am assuming here you have selected list type field just to allow user to select multiple choices, if yes then you can create scoped app table and maintain your choices there and then use that table in list type field.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0854339

or change the field type and set it as string and then create choices but here you will be able to select on value at a time.

View solution in original post

Ankur Bawiskar · ‎11-03-2020

Hi Ajay,

Was this field previously reference or choice from beginning?

please share screenshot

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ajay37 · ‎11-03-2020

Hi Ankur,

It is custom field created on custom table. I have created it as Type: List, choice list specification: drop down with none and added choices to it.

Now on the form, when i select the choices, it is initially showing the labels, but after saving the form it is showing values. I can't make Label and Choice look same, because I have labels with slashes and long strings.

Ankur Bawiskar · ‎11-03-2020

Hi,

It worked fine for me.

Is this happening for all records?

share the record screenshot after record is saved

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ajay37 · ‎11-03-2020

before saving the form:

After Saving:

You are saying that it is working fine for you, you mean list type field having choices is showing Label on saved records?