How to allow only PDF format Attachments in Record producer ?
How to allow only PDF attachments in Record producer ? Attachments - Allow only submit PDF format attachment with Max 5 MB size.
Forum Posts
Resolved! How to update records in Archive Incident table without unarchiving?
I am trying to update records present in the Archive Incidents table(ar_incident). But I am unable to do it. Is there anyway to update the records without un archiving them?
How to compare two variable values in if condition ?
Hi All, I need to compare two variable value in if condition on workflow. I have reference variable ( Name_Requested_for ) and string variable ( assigned to) if both variable values not same it need to trigger TASK. Please suggest. Thanks all....
How to show spmodal on mouse hover.
I want to show a spmodal on mouse hover on menu item. And can we change the position of model, i want to show it just under menu item just like a sub menu.
Dynamic values in Header and Footer in HTML Templates
Hi Team, I have a requirement for which I need to add dynamic values(EX. First name last name, GPN) to the header and footer for the HTML Templates. Can you help me with the code for this? I am using this code to print the page number. Along with t...
How to configure microsoft teams in service operation workspace
Hi all, How to configure Microsoft teams in service operation workspace. Thanks, Amulya
Major and Minor changes dont seem to be OOTB
It seems that SericeNow OOTB does not support Major and Minor change, only Normal, Standard and Emergency. Not all changes are standard and not all changes are major. There are minor changes that in the interest of efficiency can be approved by an ap...
Resolved! How to check if the date is in the future or within 30 days(past)?
I need to check that the Hire Date is in the future or within 30 days (prior or past). Writing a BR to check and set a configuration item to onboarding.
Resolved! Transform script not working properly
Hello Experts, I have been trying to insert data on a custom table using transform map script, but every time it is inserting records I want that script should check if that id exists in the custom table and user table or not , if exists it should u...
Restrict visibilty of tickets based on Assignment group
Hi Team, We have 5 towers such as A,B,C,D and E and each tower has different assginment group,and we can differiantate the assignment group on the basis of Type field in Groups table, So we want members who belongs to any one of the towers and its re...
Compare date field in flow designer
HI Team, I have requirement to check if a record is older than 12 months based on a date field. I have scheduled a flow designer to run weekly which is fine. But I dont see any option where I can check if the date is older than 12 months. I think thi...
Is there a way to view or search historic Assigned To values on a Configuration Item?
We manage all our endpoint assets (computers, mobile phones) using the Assigned To value on the computer and comms device CIs. We are regularly required to identify assets previously assigned to a user, but I see no means to achieve this in ServiceNo...
Resolved! Difference between Backout and Ignore of the update sets
Hi all, Can you please brief me the difference between the Backout and Ignore of an Updateset. For suppose if we make the update set as ignore which is moved from dev to test which is already committed and then it is changed to ignore, is all customi...
How to create new tab on landing page in agent workspace.
Hi Experts, I have a requirement to create new tab on landing page of agent workspace. Can anyone help me how to acheive this? Screenshot has been attached. I want to create the tabs on the yellow color highlighted parts.
How to store values in "LIST COLLECTOR data type of variable" through scripted REST API?
Hi Experts, I have two variables 1)department(reference data type) 2)project(list collector datatype) When I submit the form through scripted rest API, the value is getting storing in the department variable(reference datatype) automatically with the...
