Resolved! I would like Incidents to automatically close 3 days after they have been set to Resolved state, unless the Caller does accept the resolution, so that the system is not flooded with resolved Incidents and I can report on successfully resolved Inciden
I would like Incidents to automatically close 3 days after they have been set to Resolved state, unless the Caller does accept the resolution, so that the system is not flooded with resolved Incidents and I can report on successfully resolved Incide...
