Hi Experts, Can someone please tell me, How to add Signature or template while replying to an email from CSM/Agent Workspace For example : For Notifications we can create template but for reply to an email we're not able to add signature of templat...
Hi All, How we can get the dynamic data in ui builder Custom component using react? I need to show the time card details of current user in ui builder page by using react custom component I got how to get dynamic data in ui builder out of the box com...
Hello, Is it possible to add the IF/ELSE condition in Advanced Reference Qualifier? On the service portal, I have a Record Producer. I want to put a condition that if (current.variables.u_name == current.opened_by) then call my script include into re...
Hello, I'm building the vendor management workspace out of an existing SN instance and I'm trying to determine what roles, groups and users I need in assign, without giving access to the entirety of the ITSM instance. any methods/suggestions?
Hello, I need to call the workflow from client-side code using script include. I have tried with the below code but it did not work. Can anyone please help me to solve this issue? I am unable to call the workflow through this code. Clientside code : ...
Hi All, Actually, I need to get the value of the reference field. So I am using 'g_form.DisplayBox('')' but it not working in the portal and gives a javascript console error. Can anyone help me with that? Note: The field refers to the Service offerin...
I would like to filter the server "start date" from the beginning of the month two months before today.I know the settings for the last month and 60 days ago, but I don't know how to filter from the beginning of the month two months before the curren...
Hi Team, We are trying to insert a new record in table 1 using background script, This new record needs to be referenced with another table (table 2). The issue is new record is getting created but the reference field is empty. var order = "324321...
Hi All, We need to create a report on incidents which are breached on previous month for resolution sla and also closed on the same month. We also need to fetch in which assignment group, the incident got breached. As of now, I have created a report...
If record exist in the table, the catalog form should not allow to submit and should display the alert message with Record already exist. If it is new record the form is allowed to submit and insert the record. But when Iam trying to submit the form ...
How to create a change record from a UI action on incident form and pass some details to the change record such as, short description from the incident form or any other field. Thanks
Hi, I have a scenario wherein I will get the regex pattern from a third party api call in the schema. And this schema contains escape characters(\) as a part of the regex pattern. This pattern is a part of the key-value pair in one of the objects in...
Hi, I'm building a service request to allow requester to manual select approver from user table. However I want to restrict requester to select ownself as approver. Any suggestion how can I build it? Thanks.
I encountered Error, "not supported calendar msg.ics" is there any possible workaround with this problem?
Hello, my client asked to provide cmdb_read role to a group (and therefore user) to perform some stuff on service portal "properly". By doing so, this group can access to backend UI. How can i prevent this? thank you in advance Marco
