Global Search functionality not working properly when searching on CSM Portal. When searching for cases related to "unable" and "mobiliti" in Global search on Home page of CSM Portal, no cases are returned on CSM Portal but when searched for in their...
Hello Developers! I am trying to get only managers in reference field on incident table. I have tried with manager is not empty condition in reference qualifier, it shows users those have managers. But I need to get only managers in field. Please any...
Hey there, I tried creating a Standard Change Request by Creating a Run script in Workflow and invoking Standard Change template. The CR is getting created with the defined values of the Template, however the type is getting set as Normal rather than...
How Add tables with rows and columns in the catalog item.I am having catalog item as shown in below image.By the click of an add button want to add rows and columns.
Currently, we send notifications out via SMS,email, voice mail. Is there anyway with ServiceNow to send a notification via a phone call? (phone rings)
Hi All, I need to validate a single line text field with only comma separated values. Case 1 : With one input it should return true, example: Abel Case 2 : With multiple input it should return true, example: Abel tuter, Sys Admin Case 3: Any special ...
Hi All, I may be overthinking this but would like some input. I have a scenario where on a catalog item, I have a reference variable to the sys_user table. Based off of the user that gets selected, i'd like it to display in a Multi Line Box (or maybe...
We have a client catalog script in a variable set attached to multiple record produces. The script works without issue. What I would like to know is if there is a better way of doing this. When I run diagnostics on anything containing the script I ...
I've got some out of the box workflows for change requests that fire when a certain type of change is raised i.e. Standard, Normal and Emergency. I needed to modify the Standard Change workflow to remove a step, so I copied the workflow, made the e...
Hi All, during dataload , we want to ignore insert record if the same record already existing in table , which way can we ignore inserting record ?can we update reject in choice action or need to write transform script?
Trying to figure out issue with appointment booking time zone. The time zone for appointment slots displays timezone of the user time zone instead of Wu_Location or appointment location timezone which causing fraustration and confusion with customer...
I want to turn off the autocomplete feature present in browsers for all fields in my Service Portal. I have already tried autocomplete="new-password" for the fields and it seems to be working but I'm looking for a one-stop solution to this, such as a...
Hi All, please help me on this issue, this is in scoped application, i have used GlideAggreagte initially to get count and update records but as per Servicenow docs To update a record, it is necessary to use GlideRecord. There are around 20-records...
Hi All, In the log in page I have created one widget under that I had placed article. When we click on article it should open the knowledge article in the portal before login. Here in the "how to login I am able to open from kb_social_qa_question ta...
Hi All, I need help evaluating which Application to use: On-Call Scheduling, or Advanced Work Assignment (AWA). The needs are: Ability to notify individuals that are on-call that an Incident has been assigned to them and for them to accept the Incide...