How to get incident ticket age count and details of state, severity, ticket age bucket in Reports

HARITHA KHAREED
Tera Contributor

i want to display count of incident age and also want to get details of that incident like (state, severity, ticket age bucket)

using reports

Please any one help me 

1 REPLY 1

EricDohr
ServiceNow Employee
ServiceNow Employee

Any chance you have performance analytics?  There are concepts called breakdowns that may help you out.

If you only have reports, you will want to create a report on the Incident table with your scope via the filter, such as Active = True

If you set a bar chart, you can have multiple "Group by" such as Created, Priority, State, etc.  This allows you to have one report with multiple group by options.  You can always create individual reports to.  

 

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