How to get the field value in service-now using LDAP

Lucky1 · ‎05-23-2022

Hi Everyone,

The AD team has created a field at their side. And we at service-now side has created the same field in users table. But can someone let me know the process how to update the field present at service-now side when LDAP sync is done.

In the Transform Map, we will map the source field with the Target field. But how the value from AD comes to Service-Now.

Regards,

Lucky

Jaspal Singh · ‎05-23-2022

So you mean the field we are going to add in the Attributes field with comma separated is the field that got created at AD side. Am i right?

[Jaspal]: Yes.

So, while populating the data of that field at Service-Now users table, we will map it in the Transform Map right?

[Jaspal]: Yes.

Also, last thing is, If we add the field let's say "Primary address" in the Attributes field in LDAP then, will it be automatically show up in the source field in the Transform map???

[Jaspal]: Yes. If it has a value in AD for user. If it is empty for all it will not show up.

Because we need to map that source field to target field. right?

[Jaspal]: Yes

View solution in original post

Jaspal Singh · ‎05-23-2022

Yes, the field is now showing in the Source field of the Field Mapping

--then how you confirm that it shows up in staging table but statement as below.

But When i went to the staging table and check, that field is not present over there.

There is no need for you to create the field in staging table it will be created automatically. In case you have created that should also be fine.

But when I load all records and run the transform, the field in the users table is not getting updated.

What is the field type & What is the value passed.

Lucky1 · ‎05-23-2022

Thank you Jaspal

Have a nice day

Regards,

Lucky

Jaspal Singh · ‎05-23-2022

Good to know you got it working. If you found other replies helpful kindly mark them helpful as well.