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Resolved! Import FTP files through Mid Server

Hi All, I googled a lot to find out the solution for import FTP files through Mid sever into Snow but couldn't succeeded. I wonder, is this feasible from Snow? From Data Source, I tried to create one data source for FTP file. It never asked me for th...

Narendra7 by Kilo Expert
  • 3907 Views
  • 3 replies
  • 1 helpfuls

Need help with date/time field converting to string

Hi, I have the below script include, my start date field is date/time field. With the below script, start date field output is being displayed as: MM - DD TIME - Year For example: 08-05 00:00:00- 2018 i need the output as: 08-05-2018 00:00:00 var sc_...

Nowlearner by Kilo Guru
  • 8157 Views
  • 6 replies
  • 1 helpfuls

Using Workflow to set Due Date on Request Item from variable

We have a requirement to set the due date for certain items requested in our service catalog based on a user input field or 5 days from the opened date, whichever is greater. For this, I am trying to set the due date using a Relative Duration script ...

User173809 by Tera Contributor
  • 2375 Views
  • 3 replies
  • 0 helpfuls

Resolved! sys_id glideAggregate

Hello all, Would anybody here possibly know a trick how to query a sys_id from assigned_to field when using GlideAggregate? (function executeRule(current, previous /*null when async*/) {    //assigned to mi vrati sys_idvar ga = new GlideAggregate('in...

Resolved! Change Order Guide Variables After Submission

Hello Everyone, I have a specific need that I have not been able to find a solution for. We have an Order Guide for New User Onboarding. We have it set so our hiring managers fill out the Order Guide from the Service Portal, entering the user's name,...

Mclane by Giga Contributor
  • 1586 Views
  • 3 replies
  • 3 helpfuls

Resolved! Create a new child incident from parent incident

Please find the below code i tried this code but wont' work   var incident = new GlideRecord("incident"); //change.short_description = current.short_description;incident.initialize();incident.short_description = current.short_description;incident.des...

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Tharun15 by Tera Contributor
  • 3196 Views
  • 8 replies
  • 3 helpfuls

Resolved! Dynamic task assignment based on variable selection

Hi, I have a catalog item where users are able to request work to be complete by a specific team. This team is select in a variable looking at the sys_user_group. What I am needing to do is get the workflow to assign the catalog task to the team sele...

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Darren22 by Tera Expert
  • 2617 Views
  • 3 replies
  • 3 helpfuls

Resolved! Related list copy

Hello all , I have two tables Demand and Project where the Demand table is the parent table and the project is the child table of demand . In the demand table ,there are two related list which are Stakeholders and Decision tabs . Now the requirement ...

sip by Tera Contributor
  • 2005 Views
  • 22 replies
  • 5 helpfuls

How to restart a specific workflow from a specific workflow activity

Hi All, There is a workflow which has passed a specific activity which has some wrong script in it. Now i would like to modify that activity and as the workflow is already crossed that activity I would like to restart from that specific activity.  I ...

sk59 by Tera Expert
  • 1024 Views
  • 1 replies
  • 0 helpfuls

How to Report on tickets that my team have reassigned to another group.

I am trying to run a report on tickets that my team has reassigned to another team.  I have tried the updated by but that does not seem to work.  These would be tickets that come in to my teams queue but they investigate and find they need to reassig...

dlp by Giga Contributor
  • 2675 Views
  • 1 replies
  • 0 helpfuls