How to stop the change request to proceed further if there is any blackout conflict?
I have a requirement in my project,I need to stop the change request to proceed further,If any blackout conflict exists.Please suggest .Thank you..
Forum Posts
Resolved! Surveys via text messages
Hello,I wondered if anyone has ever tried something like this in ServiceNow via some kind of bolt on or something?As much as I like the surveys, i often find emails are ignored within my business when sent from the Service Desk.I spoke to a company t...
Automated Test Framework (ATF) from Scoped App is not working ("jasmine" is not defined)
Hi there,I'm kind of new in SNOW, and I'm trying to use the ATF to perform some server-side unit tests. I've read this similar post, but it is not "exactly" answered what I want to know.I've created a new Scoped App and a new test inside that given a...
Resolved! Show/Hide fields using UI Policy
I have a multiple choice variable and need to show/hide different fields based on the value of the Variable. Currently, there are 2 values options. Created the UI policiesCreated the UI policies and set the visibility per requirements. The problem is...
User_name missing in sys_user table?
Hi wondering how this happened in our production environment. I was modifying the sys_user table dictionary option to allow searching against a user ID instead of our current name and email address for the requester field in incidents. In our Dev env...
Dashboard not loading for some users
Some of our user see the following empty dashboard pictured below, it isn't loading it properly. If i impersonate them it loads fine though.We tried different browser and cache.do but no luck.Anything else we could do?
Resolved! Is "Global Text Search" only available to ITIL users?
Wondering if anyone knows for sure or can point me to some documentation. Is Global Text Search (the magifying glass in the top right corner of the browser) only available for ITIL users? Can a non-itil user do a search like that? I'm on Helsinki - a...
Nagios Integration with Service now
I am looking for an Nagios to Service now integration based on the web service . Is there any documentation that is available to for the same .Balaji
Resolved! How to get value from reference table on client script record produces
Hello.. i'm a newbie in service now. i want to ask something about record producers client script. how to fill department field on automatically depend on requestor. i use g_user to get requestor login in script. and how to fill department and approv...
Multi-Year contracts
I am trying to add a multi year contract. What is the best way to do this? Do I add a separate line contract for each year?Depending on the contract, I may have different Annual Rates. I tried to select "Annually" for the payment schedule, but if I...
Standard/Guidelines on IT Asset Ownership??
Hi all, I need to create a standard/guideline around IT Asset Ownership. Any (good) templates out there you recommend? ISO, NIST, and/or ITIL. My focus is primarily on the following : 1) Define Ownership, what an owner is?2) After identification, wha...
I need the Approval State field to be read only unless an approver. The dynamic UI Policy I set up isn't working. Help!
I need the Approval State field to be read only unless an approver. I set up a UI policy with a dynamic condition but it's just not working and I don't see what the problem is. Help! Condition:Approver is(dynamic) MeUI Action:State --- Read only is F...
How to change the background color of records in a list view according to the priority??
Hi All,I want to change to the background color of a complete record in a list view according to the priority, I knew that we can do for single field. But, I am not sure how can we do it for the complete record in a list view. Thanks & RegardsSanthu ...
Resolved! Task should be closed before being able to close Case
Hello everyone,We use Tasks (child) to task a Case (parent) out to certain employees. We are having an issue, where the Parent Cases are able to be closed, while the Child Task is still open. I thought there would be an OOB BR to not allow this (shou...
Resolved! Knowledge Field from Incident Table
when you check the box Knowledge on Incident Table, that creates an article on Knowledge BaseI want to change the field that data is pulled from. The OOB behavior, the details come from Additional comments field of Incident Table.I want to use a diff...
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