Please explain about fields in Change Management
Can any one please explain about fields in Change Management. What is - Plan Start Date, Plan End Date, CAB date, CAB Required, CAB Delegate.
Forum Posts
Resolved! what is " Run business rule " field in Transform Maps
1.if i uncheck the: Run BusinessRule check box what will happens 2. what is "Enforced Mandatory" field
What are the processes to retire existing configuration item and updation should be reflect into Asset (alm_asset) and CMDB (cmdb_ci) ?
Hi All, Quick response will be appreciated. There are two requirements and I am looking for end to end process flow as per best practice of SNow. 1. Users raise an request to Asset Management team through Service Catalog to retire the CI. Approv...
Resolved! How Can I Check If a Field Is Empty in a UI Policy Script
As part of building a UI policy script I need to check if a field is empty. I've tried all sorts of variations on the theme of if (g_form.u_my_field.nil() ) No matter how I configure it, appending the .nil() creates an error in the script. Is there...
Change Calendar + Blackout Dates
I'm trying to find a way to have a calendar show changes and also show blackout dates. Basically there may be a week where there is extra attention to changes. I'd like some graphical way to represent this on a calendar. I have played with maintenanc...
Resolved! How can I check if related list is empty
I need to check on a record if the related list is empty, If it is empty then I want to show a UI action button. How can I accomplish this?
Accept/reject functionality of incident via email
Hi, How to achieve the functionality of accept/reject resolution via email.i.e we will send an email to the user with two links Accept and "reject" and when they click we need to make sure the same is updated like changing the stateof the incident b...
How to: create an advanced reference qualifier for a Record Producer
You can use a reference qualifier to restrict the data that is selectable for a reference field. Setting up a simple reference qualifier is quite straight forward, especially if you simply need to filter the results of the referenced field by a stati...
Editing 'change request values' after a standard change proposal has been requested
Question regarding editing of 'change request values' after a standard change proposal has been requested.... The current process: User fills out a standard change proposal, then clicks on the 'Request Approval' button.The standard change proposa...
Auto-refresh Incident lists
Hi, Has anyone managed to work out a way of making record lists automatically refresh? Our service Desk are asking for this functionality, although currently the only way I'm aware of being able to do it is using a Homepage / Gauge and setting the a...
SC Task Work Notes not visible to a single user
We have a user, a single for now, who lost visibility to the Work Notes field in a Service Catalog Task (SCTASK) after upgrade to Kingston. He was not part of the test team who tested in DEV/TEST, so he just figured this out in PRD. I could reproduce...
SLA breach reasons
Looking to perform some analytics on SLA breaches and was wondering if there is out of the box functionality or field for fulfillers to indicate SLA breach reason each time a breach occurs. Right now our solution is to create a field on each form.
Resolved! Change Type not editable if Change Type is not New
On Kingston, there is a new ACL and a new Client Script preventing a change request from being changed from Standard to Normal, or Emergency if the Change state is not New. That makes sense for me, but is not the way we work and our Change Mgr wants ...
getFields is not working in scoped application
is there any substitute of getFields in scoped application as it is giving error. Please specify the use . Can getFields can be used in Script Include (Scoped App) .
How to query date/time field?
I have two date/time fields, callback start date and end date. End date is populated with 2 hours after the start time. When more than 5 incidents with same start date and end date are submitted, it should thrown an alert saying that there are alread...
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