Hi everyone Did some of you face the same problem?In the change_request I would like to make "production_system" mandatory. As it is a True/False field and I don't want to change the type I tried to configured a choice list with none. But it isn't w...
We are having an issue whereby the RA responses don't appear within the Change Request related list. I have found that the problematic RA's are the one's that don't have a 'completed by', 'completed date', or 'instance' within the task_assessment tab...
We are currently using a record producer on Service Portal to create change requests. One of our requirements is to allow entering of multiple affected Configuration Items. So on the service catalog side, we were able to add a variable with type "Lis...
I have stack bar chart which shows total based on stacked columns. If i select the Display Grid it will show total as well as stacked data again.I want to see just Total of the stacked bar graph as Total : 127,088 Thank u in advanceBelow is the scree...
Hi,My business rule script in approval table is working only on desktop and it is not working in mobile....Does business rule run on mobile? If so then how to select both mobile and desktop options?
Suppose we have a CI XIts parents are P,Q and children are Y,ZNow Y has children C and D and Z has children E and F.I have to get all child CI's ( Y,Z,C,D,E, F) in a single list.I am using the code (sample)var childlist = [] ;var prel = new GlideReco...
When editing a workflow you can edit the stages. If we add new values to this, it will be specific to this workflow. Where are these workflow version specific stages stored (table)?
Hi All,Please i need a bit of help here. How do i stop. How do i stop signatures from been automatically attached to emails in and out of service now. This is an unwanted data on the service now system.It would have been good if this signatures with ...
Hello ServiceNow Community, I'm looking to find out how to add new states in the "State" drop down within Catalog Tasks.I did right click on the "State" option within the task and selected "Configure Dictionary", added the new stateusing the sc...
Our Incident Tasks have two button (UI Actions) that are designed to change the state to Closed Complete or Closed Skipped. When one of these buttons is clicked, we are looking to set the close_notes field on The Incident Task as Mandatory to ensur...
Hello experts,I have one role and one user, whenever i am going to assign user to particular role then it's not being capture in my current update set.can anyone please suggest what can i do in this case ?ThanksNihar
Hi All,We are doing Service Now integration with Remedyforce and SessionId generated from RestMassage with XML response.We are tried to parse the Rest XML response in Business Rule but unable to parse data.i am using below codetry {var r = new sn_ws....
Hi,There are users who are assigned as delegates to some directors,But those users are already terminated or inactive in the system.How can we delete them from the delegates table??kindly help on the same.thanks
Hello,Does ServiceNow support a request for change (RFC) process - in addition to our change process?We are receiving many requests from our business regarding product enhancements and smaller changes which would support their daily work. We are new ...
Hi All,Could you please let me know how the day light savings timings work within Servicenow Instance. Since we see a time difference while triggering the notification.Regards,Vasanth
