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How to make a true/false (boolean) field mandatory?

Hi everyone  Did some of you face the same problem?In the change_request I would like to make "production_system" mandatory. As it is a True/False field and I don't want to change the type I tried to configured a choice list with none. But it isn't w...

chr_kluge by ServiceNow Employee
  • 6133 Views
  • 10 replies
  • 3 helpfuls

Tagging multiple Configuration Item on a Change Request

We are currently using a record producer on Service Portal to create change requests. One of our requirements is to allow entering of multiple affected Configuration Items. So on the service catalog side, we were able to add a variable with type "Lis...

JC S_ by Mega Guru
  • 3340 Views
  • 1 replies
  • 0 helpfuls

Get Total in stack bar chart

I have stack bar chart which shows total based on stacked columns. If i select the Display Grid it will show total as well as stacked data again.I want to see just Total of the stacked bar graph as Total : 127,088 Thank u in advanceBelow is the scree...

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suryan by Kilo Expert
  • 2670 Views
  • 2 replies
  • 0 helpfuls

Business rule in mobile

Hi,My business rule script in approval table is working only on desktop and it is not working in mobile....Does business rule run on mobile? If so then how to select both mobile and desktop options?

asham2 by Kilo Contributor
  • 2041 Views
  • 4 replies
  • 0 helpfuls

CI relationships multilevel downstream in a list

Suppose we have a CI XIts parents are P,Q and children are Y,ZNow Y has children C and D and Z has children E and F.I have to get all child CI's ( Y,Z,C,D,E, F) in a single list.I am using the code (sample)var childlist = [] ;var prel = new GlideReco...

saksham2 by Tera Contributor
  • 3290 Views
  • 6 replies
  • 0 helpfuls

Where are workflow stages stored?

When editing a workflow you can edit the stages. If we add new values to this, it will be specific to this workflow. Where are these workflow version specific stages stored (table)?

JC S_ by Mega Guru
  • 3501 Views
  • 8 replies
  • 1 helpfuls

Resolved! Removing Signature from Service Now emails

Hi All,Please i need a bit of help here. How do i stop. How do i stop signatures from been automatically attached to emails in and out of service now. This is an unwanted data on the service now system.It would have been good if this signatures with ...

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kelechi by Kilo Expert
  • 2005 Views
  • 1 replies
  • 0 helpfuls

Adding New States for Catalog Tasks

Hello ServiceNow Community,       I'm looking to find out how to add new states in the "State" drop down within Catalog Tasks.I did right click on the "State" option within the task and selected "Configure Dictionary", added the new stateusing the sc...

bwalls by Tera Expert
  • 1905 Views
  • 3 replies
  • 0 helpfuls

Resolved! Set Field Mandatory When Closing Incident Task w/ UI Action

Our Incident Tasks have two button (UI Actions) that are designed to change the state to Closed Complete or Closed Skipped.   When one of these buttons is clicked, we are looking to set the close_notes field on The Incident Task as Mandatory to ensur...

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kevinthury by Tera Guru
  • 4185 Views
  • 4 replies
  • 0 helpfuls

Resolved! I am unable to insert user role in update set.

Hello experts,I have one role and one user, whenever i am going to assign user to particular role then it's not being capture in my current update set.can anyone please suggest what can i do in this case ?ThanksNihar

snow6 by Kilo Contributor
  • 4701 Views
  • 8 replies
  • 5 helpfuls

Resolved! How to parse/get the XML response in rest webservice

Hi All,We are doing Service Now integration with Remedyforce and SessionId generated from RestMassage with XML response.We are tried to parse the Rest XML response in Business Rule but unable to parse data.i am using below codetry {var r = new sn_ws....

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Jitu Sharma by Tera Contributor
  • 5019 Views
  • 5 replies
  • 1 helpfuls

RFC vs. Change Request

Hello,Does ServiceNow support a request for change (RFC) process - in addition to our change process?We are receiving many requests from our business regarding product enhancements and smaller changes which would support their daily work. We are new ...