How to hide Service Catalog Category from Service Portal?

[MH3]

Hi All,

How can hide a service catalog category ( Standard changes )  from service portal. Initially I hide it using 'Not available for' related list from "sc_category" table but it is restricting the users from creating standard change from Incident.

Is there any other way we can hide the service catalog category (Standard changes). 

PS: Image for reference only. Not an actual portal page

[Community Alums]

Hi MH,

 Maintain Categories then search for Standard Change.

Open the record & look for Catalog. It should be Standard Change Catalog & not Service Catalog.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Also, This mapping is stored in sc_category table, you can make the respective category as active false to hide them from portal.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Bendezium]

There is no direct way to do this. There are two workarounds available I know of:

1. As mentioned previously, move them to a new catalog and prevent that catalog from displaying in the portal.
2. Use the "Hide on Service Portal" attribute of the underlying catalog items. You can create a business rule to tick this off by default whenever new standard change templates get created. 

Using "available for" is not practical because that also limit access (not just visibility).