How to make a UI action disappear after it was clicked and have another UI action appear?

[Linda6]

Hi!

I have the change task form and there is a UI action 'Request four eyes check'. When the change task is in phase 'Implementation', the UI action 'Request four eyes check' is visible. When I click on it, the 'Phase' value changes to 'Deployment', the 'Request four eyes check' UI action should disappear and another UI action called 'Deploy change' shall appear.

I have checked quite a plenty of articles here, but really didn't find anything relevant or what would seem a best practice...

I am having trouble finding out how to make one UI action disappear and another one appear. What is the best practice here, please?

This is the form:

This is the UI action I have made so far:

Thank you very much in advance

[Linda6]

Hello Allen,

It was me who put in there those conditions 🙂 I just had no idea I can also control the visibility of the UI action within those conditions...honestly thought maybe there is a need to build a UI policy or some client script that will hide/show the UI action :)))

Still at the beginning of my ServiceNow journey, learning something new every day...thanks to all MVPs and everyone helping us newjoiners, your help is very appreciated..

[Allen Andreas]

Hi,

Understood. Yeah, the conditions are ONLY for the visibility of that UI Action, that's that field's purpose:

Here's the UI Action documentation as well, just to assist: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list-administration/...

This is why I like to discuss things beyond just handing out the code to people. Now we've learned this: you're new to ServiceNow and what you thought about the condition field. So this helps 🙂

Hope you're enjoying Accenture as well. Lots of great resources and individuals there.

Please mark reply as Helpful, if applicable. Thanks!