How to make the assignment group mandatory

Pooja Khatri · ‎04-06-2021

Hello All ,

I have a requirement , where I need to make the assignment group mandatory field and also when the assigned_to value changes the assignment group should become empty and it should become mandatory again.

Can anyone help me how I can configure this on the client side.

Thank You in advance !!

Ankur Bawiskar · ‎04-06-2021

Hi,

is the field on form or not?

please share client script screenshot

if that doesn't work then use this normal client script on sc_req_item table

function onLoad(){

	var itemName = g_form.getDisplayBox('cat_item').value;
	if(itemName == 'Your Item 1'){
		g_form.setMandatory('assignment_group', true);
	}
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎04-06-2021

Hi,

so did alert come?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Pooja Khatri · ‎04-06-2021

@Ankur Bawiskar -- Yes alert did came but it didnt set it mandatory

Ankur Bawiskar · ‎04-06-2021

Hi,

is that group field on form?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎04-06-2021

@Pooja Khatri

If this setup is in your personal instance and you are ok to share details url and some admin credentials then share here -> ankurb.snow@gmail.com

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Pooja Khatri · ‎04-06-2021

Hi @Ankur Bawiskar -- these details are not on the personal instance .. I cannot share it in the Email.

If not by client script is there any other way in which I can implement it.