Hello, I am currently configuring a service catalog item that creates an approval and fulfillment task. When a request is submitted a request ticket is made. Lets say I get a request number like REQ0012568. Then from there I am able to navigate to th...
Hi, A defect that is related to the H2 library database update which was included in the ServiceNow recent patching program has just been identified. This defect causes a memory leak on Mid-server, impacting the ability to run discovery. When the mem...
Hi All, Restrict all the users to approve or reject a approval except the approver. on Ritm or task when we get approval to approve or reject, only assigned approver can accept or reject the approval state .Anyone else could not approve /reject the a...
Hello, Im trying to create an email script that will update a record on the business application table. The code I have made works. However, I want to insert a button on the email record that will say "update" but the button I am trying to insert i...
I have created a record producer and published on service catalog on portal. Also added Not Available for based on abc company. As per my understanding the above catalog should not be visible for user which belong to abc company. When I tried imper...
I have a multi row variable set, Upon clicking ADD, the applicant should see a html instructions mentioning : "Please upload a copy of your Diploma" The instruction should be after the first field
Hi Team, I am using multi row variable set in record producer, we are able to insert the data from Catalog item but we are not able see that data once record generated in the portal. Please help me to understand how to store record producer multi row...
I've tried the Catalog Client Script from the svc now guru website and it doesn't seem to work for me. All I changed was my variable name in the script below and the size of the list collector did not change any. Any ideas what would cause this Catal...
Hi All, Would like to seek some help here as I'm not able to display the MRVS table in the Approval email notification but those variables that outside the MRVS do display accordingly. Here is the code, and if someone can point me out where goes wr...
Hi, Need assistance with configuring the digital portfolio management application. Does it work OOB? We are configuring the app for the first. Has anyone configured it before? Regards Carol M
Hi, How to convert the following script to reflect it for multiple values. The following script works only for single value. Kindly help. var answer ={}; pcQuery.addQuery('assigned_to', userID); pcQuery.query(); if (pcQuery.hasNext()) { pcQu...
Hi All, I am having a requirement to hide attachments on Incidents for ITIL users, those are confidential incidents. I have created a read acl on sys_attachment table where in conditions, I have given table name is Incident. Could anyone please help...
Hello, I have field name 'Student details' on catalog item form and at the backend table called 'Details' which contain fields 'name, code, address .my requirement is on portal side when we click on 'Student details' want to see 'name' and 'code' in ...
Hi, i try to add alm_hardware fields in activities, but it dosen't work. when i make a modification on one of this field i don't have the activities. i check the system property glide.ui.alm_hardware_activity.fields and it's ok so i don't know why ...
Hello, I'd like to ask if anyone knows the following: When you implement customizations on the Incident form at the back-end do these customizations replicate on the Service Operations Workspace incident form as well or these need to be configured ad...
