Hello, A piece of XML in a UI Macro that hasn't changed since 2014 is now causing HTML tags to display on the user end. The UI macro involves some old Jelly functionality and specifically a glide.ui.escape_text. Attached is the UI Macro causing the...
Hello Guys, I am looking for a approach (infact to know is it possible or not), regarding creation of auto roster. Requirement : 1) Group of 25 Users. 2) 3 Shifts: Morning, Afternoon & Night.--with minimum 3-4 members in a particular shift -----...
Hi, we include None option right by checking the check box for drop down, Can we replace --None -- with --Choose -- ?? If yes. How can we do that?? Thanks, Vaishnavi
Has anyone attempted or successfully completed a bulk load/import of standard changes templates into the standard change table? I am looking to import just the standard change "Short Descriptions" to give our IT folks a starting place to use the syst...
How to add company logo in mail template from system property. The company logo is stored in newly created system property.
I have a Record Producer which creates a Record in a custom table. I need an approval activity before or after creation. Hope its not possible to have approval before creation as the user submits the request on portal, the record is created automatic...
I have on before business rule as below. var val=current.getValue("abc"); var env=current.getValue("def"); var va = new GlideRecord("u_sap_transport"); va.addQuery("u_transport_number",val); va.addQuery("u_environment",env); va.query(); if (va.next()...
I have the variable called Audit, it should be "No" by default. I am trying add the default value using dictionary. Is there anything I'm missing to add. Thanks.
I have created a scheduled job that runs a script against the CI tables. Is there a way, once I have started the job (by using the Execute Now button) that I can see when the job status? ie running, complete, failed, etcRic
Hi I want a user criteria to both match user group and a location that is on the user. But this doesn't work. Do I have to script? I am novice at scripting, How would such a script look?
Hi all,I would like to understand why case management is used in Customer Service Management. What is the senitiment of using case instead of incident?All that can be achieved using case can also be done using incident management as well in my opin...
Hello All, We need to migrate from older version to Orlando and we need to analyze the usage of ITSM Fulfiller users. I need to be able to analyze what users act as actual fulfillers (create and modify records) and what users only view and approve...
Hello, I am able to create a UI Page can anyone please help me how to retrive the Incident Records to the UI PAge ?
We have a notification on SC_task table to be sent to "Assignment group" of catalog task when record in inserted and updated. Notification conditions: Assigned to is empty and assignment group changes. This notification is designed to run for all ...
Hi I am getting following error error while calling the Scripted REST API from REST API Explorer, GlideGuid is not allowed in scoped applications please find the code snippet below which is used inside scripted REST API. var data = request.body.data...