Hi all I've had a request to add VIP flags for Requests, Requested Items and Catalog Tasks. I've searched the forums and found the following article: https://community.servicenow.com/community?id=community_question&sys_id=a2bcb5a31b479090305fea89bd4b...
Hello All We have a request to revert back to OOTB problem module.There have been multiple customizations and multiple OOTB fields and rules have been deleted.Is there a way to revert back to OOTB and losing data is not a problem as the organiza...
Hey community,I have to send an notification related to tasks. 1. Suppose there are 10 tasks for which assignment group is there. Let's say "XYZ" group. And out of 10 Tasks, 5 are having assigned to as empty and for assigned to is not empty. Now I ...
Hi All, We've a requirement to modify the Widget's list layout in Agent Workspace to add "Assignment group" and "Assigned to" field. I've modified the list layout of respective widget's report and able to see those two fields in default view. But, th...
How to create A report to identify the duplicates in "Asset ID" field Hardware Asset Module.
Hello All, We have a requirement to add a new holiday schedule. The expectation is to stop the SLA's from running on the holiday on all existing tickets. If we add a child holiday calendar schedule to the main SLA schedule today, will it stop the SLA...
I have a form whereby I created 2 UI policies to hide a given field and set it equal to null, if the other has been populated and vice versa (see screenshots).However I need them to both be mandatory prior to one being given a value. If I set their d...
I have an onChange Client script which sets the location based on CI selection. If the CI doesn't have any location then it should be setting location to "Not Available" (This is a test location we created and wanted to set to location whenever ci do...
I'm trying to open a UI page on clicking of a UI Button on the incident form and it has a input text field so that user can enter the bridge URL and I want to access it in the Server side script because I'm able to access it in client script of UI pa...
I know that the Previous object is not available in Async BR. But still if someone wants to use Previous object in Async BR then is there any way to use it ? Is there any chance to use Previous object using some other method or function ?
HelloWe want to use the value of a field (u_test) to set the in another field (u_result) by default.It's work when i use a Buisness rule but it is a good practice ? thank you for your help
Hi! Please can anyone tell me if there are any tables that have the information and/or lines of all designations of the same incident or request. I found the sys_history_line and sys_history_set tables, however when I go to the reports, these tables ...
I am not able to add the two knowledge base in one portal. Even I have added the KB in in related list of portal (related list name :- Knowledge Base) but its still not working. How can I add the multiple KB in service portal? Kb :- 1) Knowledge bas...
I would like to collect & analyze conversations with virtual agents.Is there a way to collect the characters entered in the topic "Text"?Also, is there a table that logs conversations with virtual agents? Thank you.
Hi, I have a catalog item that I want to make available for a certain department in my company. The problem is, the department's group is an active directory group that contains sub-groups. When I use the "available for" option, it only works for t...
