How to reopen a closed cancelled incident ticket
How to reopen a closed cancelled incident ticket
Forum Posts
How to add default filter on "affected CI's" related list on "Incident" form (on the basis of Class)
Hello all , I want to add default filter on "affected CI's" related list on "Incident" form (on the basis of Class). I mean few classes not required when anybody clicks on "Add" button.I have tried changing default filter but that's ...
Resolved! How to get approvers name on SCT task and also Short and Detailed description on REQ.
Hi all, I have created below workflow for a Catalogue task . one variable only - requested forAfter submitting the Req from Portal- a REQ is generated - which creates RITM RITM need line manager approval - and then approval from security team.Once ev...
Resolved! Catalog item variables visible everywhere even after they are hidden through the UI policy
There are catalog variable items on which UI policy is applied where they get visible based on the Category field. However, they are visible on other categories as well. Please guide. @asifnoor
Override dependent for dictionary override is not working.
Hello, I have a custom application on which i am using "Assigned to" field from task. I don't need any resolver group for the same. So I need to create a dictionary override in custom application scope and click on override dependent checkbox. I fo...
Clarifying end user roles, access and licenses
Hi, I have a general question about a specific scenario regarding effective usage of UI forms taking into consideration ACLs and roles. I know there is some articles out there for similar topics but still I am not sure there is a satisfactory answer,...
Hide Interceptor Links based on certain conditions
Could you let me know how to hide a few Interceptor links based on certain conditions. We open the interceptor by clicking on the New button on the incident and the links are displayed. I want to hide two links based on the values of the incident fie...
Resolved! Incident Fixed by change and incident caused by change on Change form
Hi All, we have an requirement, to restrict the incident that which already present in 'Incident Fix by change' tab should not be able to select on the 'Incident caused by change tab' on change Module. Incident Module: On the Incident form also, Ch...
how to find if a script contains sub string
if we have two sub strings in string (GlideRecord ,Alert), how check the two sub strings please write a program to check whether a string contains sub string
how to check if a string contains sub string
if i would say according to the recommendations using GlideRecord and alerts function in the client script is not best practices, so if it in case any client script contains the above(gliderecord and alerts function)records it should show the violat...
How to get action name in a Business Rule (Server Side script)
I know 'g_form.getActionName()' can be used in client-side script to identify the action name, what is the equivalent command on a server-side script ? I will need to identify the action that triggered the business rule to add a condition (on the bus...
Limiting time allowed between 2 date fields
Hi guys. I have two date fields on a Service Catolog request. I want to limit the time between the two fields to 30 days. Here's the real world description:We loan out equipment for a maximum of 30 days. The form I have created has a start and end da...
Resolved! Set a tooltip for a variable in a Catalog Client Script
Hello, I am trying to set a tooltip for a Catalog Item Variable in a Variable Set through a client script. I tried to set this using an onload client script with g_form.showFieldMsg but it is not working. I am not sure if showFieldMsg is the correc...
What does it mean "SubProd install missing"?
Trying to get the Emergency Response Apps working. I have them Installed but getting this error message: "SubProd install missing" what does that mean, how do I resolve it?
Trying to set a delay in the script
I am trying to set a delay in the script and after 1 sec I want the queries to run, but I am unable to see the logs and the code is not executing at all line 64 log is not visible in the logs
