Resolved! Can we make description bold in workflow activity for task creation using set value?
Hi Guys, Can we make description bold in workflow activity for task creation using set value? Regards, Karthika
Forum Posts
Is it possible to hide variable container in requested item [sc_req_item] form using a client script?
With Service Catalog requested item I've tried different ways to hide the container in the requested item form but none of my attempts have worked. I seem to be able to hide other variables but I am having problems finding a way to hide containers. I...
How can I notify the assignee of an SCTASK when a requestor updates the RITM?
Hello all,I'm stuck on this one and can't get it to work. Any advice on how to configure a notification so the "Assigned to" of an SCTASK gets notified when a requestor updates the RITM?Thanks!Mike
Resolved! One work schedule with multiple holiday schedules for multiple regions
Hi All,We have a requirement of configuring Holiday Schedules for exclusion of holidays from SLA calculation.We have 1 work schedule "8-5 weekdays" for multiple regions (ex: US, Australia, India etc) & this parent schedule is defined in P1- P5 SLAs.U...
Article Quality Index (AQI) Best Practices and Lessons Learned?
We are looking for best practices and lessons learned (see questions below) from ServiceNow users who have conducted AQI exercises in the last few years. Our Service Desk group is planning to conduct our first Article Quality Index (AQI) exercise. So...
Resolved! Flow Designer - Duplicate action option?
I was using the Flow Designer instead of the Workflow editor which I normally use for workflows. One thing that I can't figure out how to do is copy an existing action. For the catalog item I was working on there were a lot of Create Catalog tasks re...
Record Producer - Standard change templates
We seem to be having an issue with the OOTB "Propose a standard change" record producer when trying to use the record producer on the portal. Please see attached for screen shots of the issue. We need the view that you have on the record producer (t...
Is there a full list of global time zones in SNOW I can reference from a cat item variable?
Currently using a Lookup Select Box against sys_user and the Time Zone field but it's not giving me the list list of time zones.
How to restart a workflow from UI action
Hi, Could you please tell me how to restart a workflow from UI action? Have used below script: UI Action Table:sc_req_item new Workflow().restartWorkflow(current, true); current.state = '1';current.update();action.setRedirectURL(current); This scri...
Resolved! Best way to change the state field if any update on the record
Hi, I've a custom table and with nearly 20 fields. There is a "state" field with values 1 to 5. when ever any field changes on the form except "State" field and "description(type: string field)"field the state should set the value to 1. This can be a...
Resolved! How to make variable editable in SC task
Hi All, Could you suggest How to make variable editable in SC task. I have created UI Police and made all variable read-only but still i am not able to edit variables in SC task.
Resolved! Redirecting to Request Item
I'm about to clone my SC Catalog Item (widget-sc-cat-item-widget-v2) just so I can bypass the sc_request page and table after sc_cat_items are submitted. I plan to send people to the sc_req_item page and table, because no one wants to see sc_request,...
Resolved! Hide the Submit button on a record producer until a certain condition is met
Hello! I'm trying to hide the submit button for just one record producer (creates an incident), but I only want to hide it temporarily. There are going to be a bunch of choice options, and the next field won't appear if the wrong choice is selected...
Resolved! ITIL users unable to see Completed Risk Assessments
Hi, Currently, I have a customer with ITIL users who are unable to view completed risk assessments. Only admins are able to view the completed risk assessments. Has anyone dealt with this matter? If so, what's the best way to solve this? Here's a scr...
Resolved! How to send a report link in scheduled email execution report
Hi Folks, need to send a report link in scheduled report execution report. can someone please help me on this. we are sending a report to user on sla breached. in scheduled message need to include report link too. Thanks,