Hi All There is an requirement to know why the business duration for some incidents show 0 seconds even if the actual resolution time is around 30 mins. could anyone please provide me with the cause of this issue as it as an important issue that has ...
Hi, When state is in-progress i changed to awaiting info,the hr task state also waiting info.I did this and written below code. after that when ever i click on move in progress button, task state need to change - open but it is still in awaiting in...
Hi Experts, I need to check the list of holidays already configured in service now? if I need to mark a day as a holiday which configurations do I want to check? I am not sure where do those list occurs. Do we need to check any SLA configurations. Ca...
I tried below script in Scheduled job to make active false for the users and revoke roles and groups.Its removing roles and groups but the active field is still true. I want active field to set to false based on the condition. Kindly Share your vie...
Can anyone please help in how to write the code in the below BR for the below scenario? var grAppr = new GlideRecord('sysapproval_approver'); grAppr.addQuery('sysapproval', current.sysapproval); grAppr.addQuery('u_injectorss',false); grAppr.query();...
Hi, i want to put long name into Name field (contract table). I've changed the max lenght value to 1.000 but when i load data through excel the name is getting truncated to 40 characters or something like that. What should i check/fix? thank you in a...
Hi All, Having some issue with getting an error message on a REST web service. Over the BR, I have kept as below to replace special characters in short description. r.setStringParameterNoEscape('short_description', current.short_description.replace(...
Hi all, We have a requirement to update an attribute in Server table when server has a domain controller. We have created a 'After Insert' Business rule on table cmdb_rel_ci and updating the Server attribute in advanced script. When a relationship fo...
Hello. I get an error with "Glide Ajax" in a scoped application. It was output as follows in the system log. (I got this error in the service portal, but not in UI16.) ”Script: AjaxTest not found in scope: global, and HTTP Processor class not found: ...
Hi All, I have question wrt the process of incident. Here are the steps I want to drive through and please tell me the affected user information. Steps: 1. End User using Record Producer created an incident using 'Create Incident'. 2. ITIL user logge...
We recently enabled Mobile App in Helsinki. Issue what we are facing is that it does not automatically timeout or logout a user. It is a security concern for our company and we need to logout a user after certain time.Has anyone come across a setting...
Hi, On change form, There is a Conflict Status Field, whenever we click on Check Conflicts (ui Action under related links), currently we can see this display message under Conflict Status Field if any conflicts Now the requirement whenever under co...
Hey, Our Change Management Team would like a way to create a blackout that is for a business service offering. They would like the conflict detection to run on the Impacted Services/CIs section of the change record. For example we might not want anyt...
Hi Everyone, In the list view of a table when I do configure --> List layout and select the columns what to be shown, it is not reflecting globally. When I impersonate other user, I see unwanted columns also. Also, it is showing this below message: ...
Hi All, i have created the custom table 'u_exceptions' table in this table we have 'u_reevaluation_date' field so now the schedule job will run every day, where u_reevaluation_date is 7 days from today. When that happens, the Scheduled Job should mak...
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