How to navigate to interceptor of change form from "Create Change" action of Incident or problem.

[venkatesh2565]

Hi All,

I have come across an requirement where I have to navigate to the change interceptor form on clicking or performing an UI action on Incident to "Create Change".

I have already used   below thing UI Action of "Create change" on Incident form.

window.location.href="https://dev41026.service-now.com/nav_to.do?uri=/wizard_view.do%3Fsysparm_wizardAction%3Dsysverb_new%..."

thanks all....

Regards,

Venkatesh P

[gdd]

try below in ui action code, make it server side

action.setRedirectURL('/wizard_view.do?sys_target=change_request&sysparm_stack=change_request_list.do&sysparm_wizardAction=sysverb_new&sysparm_parent=8db4a378c611227401b96457a060e0f4');

[Gaurav Bajaj · Accepted solution]

HI Venkatesh,

Please try the below UI action method. This works for me but I am wondering whether you need the values from incident/problem to be populated in change request or not.

Just make sure to check the client box, add Onclick method as I have added "Redirect".

Please let me know if that helps.

[Elias11]

Hi Gaurav Did you find out how to get the values from the incident to the change? As per your question I need the values from incident to be populated in change request. I am using the same ui action and url starting an interceptor as you posted. I appreciate your help thanks Elias

[Gaurav Bajaj]

HI Elias,

I am afraid that not feasible with this solution.

The only thing that could persist is the session. You can try adding   through glideajax In server script(   gs.getSession.putClienData(name,value). )

and then retrieve it in on load script and then populate the change form with the session values.

I haven't tried it though but its worth a shot.

Thanks

Gaurav