How to navigate to interceptor of change form from "Create Change" action of Incident or problem.

venkatesh2565 · ‎09-10-2017

Hi All,

I have come across an requirement where I have to navigate to the change interceptor form on clicking or performing an UI action on Incident to "Create Change".

I have already used below thing UI Action of "Create change" on Incident form.

window.location.href="https://dev41026.service-now.com/nav_to.do?uri=/wizard_view.do%3Fsysparm_wizardAction%3Dsysverb_new%..."

thanks all....

Regards,

Venkatesh P

Gaurav Bajaj · ‎09-10-2017

HI Venkatesh,

Please try the below UI action method. This works for me but I am wondering whether you need the values from incident/problem to be populated in change request or not.

Just make sure to check the client box, add Onclick method as I have added "Redirect".

Please let me know if that helps.

View solution in original post

MOHIT PATHAK · ‎09-20-2022

Hii Gaurav,

Can you please help us to need the values from incident/problem to be populated in change request form.

Need all details should be mapped as it is on change request.

MOHIT PATHAK · ‎09-20-2022

Hii Gaurav,

Can you please help us to need the values from incident/problem to be populated in change request form.

Need all details should be mapped as it is on change request.

SRE · ‎11-01-2018

I have questions here

sysparm_parent=8db4a378c611227401b96457a060e0f4

sys_id : 8db4a378c611227401b96457a060e0f4 hard coded in mentioned URL

is that value get dynamically ?

sys id may not be same in all environments like DEV, UAT, etc

can anyone suggest ?