How to provide link the service portal for take me back to the incident email notification script.

[Shweta Kasbe1]

How to provide link the service portal for take me back to the incident email notification script.

I tried this link:-"https://dev12455.service-now.com/sp?id=form&table=incident&sys_id=-1 ";

But when I provide this link it is taking me back to that previous incident. Pls guide me in this

[Tapish Sharma1]

HI,

(Please modify the url as per your requirement)

You can use the below email script and add to your notification

// Add your code here
var id = current.sys_id;


var url = '<a href = "https://' + gs.getProperty('instance_name')+'.service-now.com/csm?id=form&table=sn_customerservice_a_r_case&sys_id='+id +'">' +'Click here to get the current status of the request' +'</a>';

template.print(url);

Kindly mark helpful/correct

please mark correct/helpful

[Shweta Kasbe1]

var link = "sp/?sys_id=" + current.sys_id + "&view=sp&id=ticket&table=incident";

I tried this link but i am getting javascript browser error.

[Aman Kumar S · Accepted solution]

Hey Shweta,

Try this:

var url =  '<a href =' + gs.getProperty('instance_name') + '/sp?id=form&table=incident&sys_id=' + sys_id + '>Click Here</a>';

[Shweta Kasbe1]

I tried this is not working : -  var url =  '<a href =' + gs.getProperty('https://dev124928.service-now.com') + '/sp?id=form&table=incident&sys_id=' + sys_id + '>Click Here</a>';