How to remove "Request Approved" Stage from RITM which automatically comes from request workflow from service portal view as well as ITIL view!!!

palakgupta · ‎04-12-2019

Hello All,

How to remove "Request Approved(Approved)" Stage from RITM which automatically comes from Request workflow!!! I am using "Stage rendering - Linear"

palakgupta · ‎04-23-2019

Hello Asif,

Thanks for the reply.

I was able to solve my issue by adding below line in BR: sc_req_item_stageGetChoices

add: wfs.ignoreApproval();

after

var wfs = new WorkflowStages();

Please mark this thread Correct/Helpful if anyone finds it useful.

asifnoor · ‎04-13-2019

Hi,

Refer to this link (correct answer) which gives instructions on how you can remove this.

Mark the comment as a correct answer and also helpful if it answers your question.