How to remove the New list action from the HR list category in Service operations workspace

[Shyna1]

How can I remove/hide the new button appearing for one of the List category in SOW .

I tried following the mention steps:

Go to List actions.

find the new button on Global table

create an entry in Action exclusion:

table selected is HR case ,

Exclude this table and exclude child tables are checked.

This doesn't seem to work.

Any leads on this is highly appreciated.

[Community Alums]

Hi @Shyna1 ,

Have to go to the correct record (https://[instance-name].service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=17...

+ Create Action Exclusions as you did -> test again

+ Below I tested with Incident table:

[Community Alums]

@Shyna1 , correct sys_id "17c13e7273131010a0a79329faf6a794"

Try with this record since it works for me.

If not, go to Action Assignments table (sys_declarative_action_assignment), filter all New button in Global table => starts by deactivate each of them and see which one actually disappears => then create Action Excludions in that record.