How to replicate the Tree structure of Knowledge Categories in a SP widget

sudharsanv36 · ‎02-09-2017

Hi All,

We are trying to replicate the native functionality of Knowledge articles, which will group the KB by categories.

You can find the similar functionality at <instance_name>.service-now.com/$knowledge.do

The same functionality has to be built in a widget and use that in the Service Portal, Kindly let me know if anybody achieved this.

larstange · ‎02-10-2017

Actually the code will support any number of sub levels - I have never tried it with more than 3 levels though

lindacharles · ‎08-23-2017

In the share there is a link to the KB version

We tried it and it works great!

Sudharsanan Rav · ‎06-22-2018

Hi, We were able to manage it by stacking the data in the parent-child relations.
The UI team guys helped to bring it in the form of tree.

jralph · ‎08-18-2020

HI,

Do you have a working link to your widget. These don't work in "Share". I get 404 error.

Thanks

June

Saurabh Kulkarn · ‎03-31-2025

Same with me as well. Could you please share the working code for displaying items in tree structure from a widget which can support any sub levels.