How to restrict incident fields for non ITIL users

[Community Alums]

Hi, 

How do i make all incident fields read only using ACL

User should be assignment group or is the caller or has itil_admin role to edit fields if these conditions are not met the fields must be read only. 

Regards 

C

[Community Alums]

Hi Shloke 

Tried the above fields are still editable and not read only. 

[shloke04]

Hi @Carol 

In the above ACL you need to select * to apply it as Field Level ACL. Currently you have just selected the Table Name an other columns there is nothing which makes it act as a table level ACL.

So please update your ACL as shown below:

Please make sure you implement your ACL as below format:

Table Name *

Also please make sure you update the same script in ACL links shared above.

This is working for me in my PDI and have tested it.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke