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07-17-2015 06:45 AM
I sent an issue into HI support and they provided a Problem number for an existing known issue.
How can I search the Problem database to find this particular problem case? I searched on HI, community and google but can't find where to locate the details on this problem case.
PRB630946
Solved! Go to Solution.
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07-17-2015 10:49 AM
I was able to view the Problem by hovering my mouse over the reference field via my incident in the HI panel. I was able to that after the technician associated the incident to the Problem in question.
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07-17-2015 07:19 AM
All it says is, 'ServiceNow customers and partners can view information about their open issues from the Customer Self-Service Portal on HI. Open issues are comprised of incidents, problems, changes, and enhancement requests filed by users in the company.'
I guess this means that PRB tickets are not viewable, which is standard practice. I would ask the support desk for updates, if needed.
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07-17-2015 10:49 AM
I was able to view the Problem by hovering my mouse over the reference field via my incident in the HI panel. I was able to that after the technician associated the incident to the Problem in question.
