How to send an email reminder based on a date specified in the field

Pavan Kumar BV
Kilo Expert

Hi Team,

I have an requirement to send an email notification to a set of Id's based on that date that i select in "Remind me on" field.

find_real_file.png

 

Any idea how i can achieve this one? I have heard that i need to create an event and create a notification alert. I'm very new to servicenow and this requirement. Trying to learn this by practice. Can you please help with any links/concepts that i can refer to get this achieved. If you know the solution can you please post it so that i can refer.

13 REPLIES 13

Hi Ashutosh,

Can you please help me your Target record and Target table screenshot in the Flow designer. Which field from the table are you using as a target record?

Thanks

find_real_file.png

 

Should we be giving the record which have been selected from my Action? How do i pass the value at the run time?

HI,

My target table was alm_asset and record was pulled from for step.

 

Thanks,
Ashutosh

Rajababu
Giga Guru

You can trigger on different way :

first is via event register which called by workflow 

second via event call via business rule (current time with that remind time ...if match it will trigger the notification )

third call via flow designer 

Below the noticiation : You can select table under that When to send >Send When - on different operation 

find_real_file.png

 

Below that :

Advance you can check via if condition current time with that remind time ...if match it will trigger the notification .find_real_file.png