how to send notification at a particular date and time in servicenow
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07-02-2015 01:15 AM
we have one field next review date, my requirement is send a notification 1 day prior to that next review date.
I wrote the following code to send notification but notification is triggering on current date and time only
function onAfter(current, previous) {
//This function will be automatically called when this rule is processed.
var date1 = new GlideDateTime();
var review_date=current.u_next_review_date;
date1.setDisplayValueInternal(review_date);
date1.addDays(-1);
gs.eventQueueScheduled("incident.reminder", current, gs.getUserID(), gs.getUserName(), date1.getDisplayValue());
}
Guys can u please help on this, any suggestion is helpful

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07-05-2015 11:07 PM
try this and see how it goes
var opened_at=new GlideDateTime(current.opened_at);
opened_at.addDays(-1);
gs.eventQueueScheduled("open_incident_oneday", current, gs.getUserID(), gs.getUserName(), opened_at);
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04-25-2018 04:52 PM
Hi Pradeep,
here i have one typical task that is send notification when Due date and time reached
Ex: in incident table i have 5 incidents
first ---> due date 26-04-2018 16:00:00 send notification exact at 26-04-2018 16:00:00
second--->due date 26-04-2018 13:20:00 send notification exact at 26-04-2018 13:20:00
third--->due date 26-04-2018 18:00:00
fourth--->due date 26-04-2018 17:40:00
fifth--->due date 26-04-2018 16:10:00 all incidents are 26-04-2018 but time is different so is it possible to send notification based on Date & time when it match with current Date & Time......
please suggest me i am getting confusion here...why means
Example: i have 5 incidents on 26-04-2018 with different timing... so may be if i does n't insert/update any incident records for 3 days then on 25th, 26th, 27th days of notifications how can we trigger notification...... as per Exact time...