How to set default priority in incident

[keval3]

Hello All,

I have created 1 record producer for incident in which I want to set default priority as p3 that I have set by using record producer script 

current.impact = '1';
current.urgency = '3';

It's working fine now I want visible only p1 p2 and p3. p3 is default

p4 and p5 priority is not visible 

plz let me know what i have to do.

Regards

Keval

[Prasad Pagar]

Hi Keval,

Do you mean hide it on form or deactivate all together?

If hide then you can use Client script

For Deactivation or removal simple go to Show choice list and tweak active field or take out from available field

Thank you
Prasad

[Allen Andreas]

Hi,

Are you saying that on the incident record, not the record producer, but the actual incident form, you don't want P4 and P5 showing? And only show P1, P2, P3?

As far as making P3 difficult, you've already solved that from a record producer perspective right?

Otherwise, on the priority dictionary record, you can create a dictionary override for the incident table and set the default value to the P3 option.

For removing P4 and P5, you can navigate to the sys_choice table, then to the priority element for the incident table, and disable those two choices. If they don't exist for incident, you'd want to create records for P1, P2, P3 there, which should override the parent Task selections.

You'd also want to review the priority data lookup to ensure no calculation results in a P4 or P5 and instead change those to result in P3.

Please mark reply as Helpful/Correct, if applicable. Thanks!