How to tell how many views an kb article has had

riskay123 · ‎08-04-2020

Hello there,

We are going through the process of reviewing every one of our KB articles and one of the authors is questioning how many views their article has had since it was published many years ago. Is there an easy way to report on how many views articles from a specific author have had and who viewed them?

Thanks

Hitoshi Ozawa · ‎08-04-2020

Check the "view count" to find the total number of view the article had. The list also contains "Author" to show the author of the article.

Customize the knowledge article list to include view count. Unfortunately, there's no way to find who viewed them.

Since you probably want to see view count on published articles, select "Knowledge" > "Articles" > "Published".

Select the gear icon and select "View count".

To view counts by author, right click on "Author" in the list header and select "Group By Author".

View solution in original post

Johan van den H · ‎03-06-2025

You can create a report from the Knowledge User table (kb_use) and it will show you:
- the Used count (how many times the knowledge article has been connected to an incident or other task)
- the View count (how many times the knowledge article has been viewed by a user)

You can group by Number to show the total amount of views a knowledge article has had during its lifecycle.

We are still looking for a way to filter out the amount of unique visitors an article has had by finding some way to eliminate multiple views by the same user.