How to trigger an SLA via UI Action ?

[Kevin Smith2]

Hi everyone,

I have a requirement, where I need to trigger an SLA manually via UI Action.

Is this possible ? If yes, how can I achieve this ?

Thanks

Kevin

[Sebastian R_]

Why do you have such requirement? In my opinion this is not the correct way because you cannot reproduce and audit the SLAs correctly if you click manually somewhere.

Does the UI Action do anything else except triggering the SLA?

I think the easiest way would be a custom field which is set if you click on the UI Action. The you can configure your SLA Conditions to start if the field is set.

A real manual SLA trigger is probably to much effort in scripting and customization

[Ankur Bawiskar]

Hi Kevin,

SLAs are not to be triggered from UI action; they get triggered based on the start condition you give

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Dubz]

SLA's are triggered based on conditions defined on a form. If you must do it via UI action then you could add a hidden checkbox field on your form and have you UI action change that to true and set your SLA to trigger when that happens. If you need to be able to trigger the SLA multiple times you'll need a business rule to revert the checkbox to false every time it is changed to true.