If category selected is 'Network', incident should get assign automatically to 'Network' group in the Incident form

[Veera raju]

Hi,

If category selected is 'Network', incident should get assign automatically to 'Network' group in the Incident form.

[MattiasJonsson]

I would suggest you have a look at "Assignment Rules"

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/task-table/concept...

[SatheeshKumar]

1. Navigate to System Policy > Rules > Assignment and complete the steps in Create an assignment rule
2. Enter the following information for the example.

   Field	Entry
   Name	New York Database Issues
   Table	Incident [incident]
   Execution Order	50 If this field does not appear, the administrator can configure the form.
   Group	NY DB Note: The sys_user_group read ACL calls the SNCRoleUtil function. The function checks whether the group being selected contains either the admin or security_admin role. The function allows the user to view the group only if the user has the same role. As a result, an itil user cannot assign an incident to a group that has the admin role or security_admin role, or whose parent has the role.
   Conditions	[Location] [is] [New York] and [Category] [is] [Database].

3. Click Submit.
4. Test the assignment rule by completing the following steps.
   1. Navigate to Incidents > Create New.
   2. Enter New York in the Location field and Database in the Category field.
   3. Complete other mandatory fields and click Submit.
   4. Reopen the incident and see that the NY DB assignment group was added.

-satheesh

[SatheeshKumar]

https://docs.servicenow.com/bundle/london-it-service-management/page/product/incident-management/task/t_DefinAnAssignRuleIncidents.html

check the above link and create an assignment rule

[Mark Roethof]

Hi there,

In an other post I described how you could achieve this on change of the category. This is scripted (Client Script).
https://community.servicenow.com/community?id=community_question&sys_id=a2a4d129db2c770013b5fb243996... 

If on change is not an issue, and on save/submit is also fine, have a look at below steps. This is No Code.

Kind regards,
Mark