incident email notification priority

sureshp89882164
Tera Contributor

Need solution for the incident email notification template priority should be display as like value(1,2,3) instead of display as label(1-Critical, 2-High, 3-Moderate).

9 REPLIES 9

Ankur Bawiskar
Tera Patron
Tera Patron

@sureshp89882164 

how are you printing it?

If you are doing it using ${priority} then it will show the label

you will have to use email script for this and invoke this email script in notification body

(function runMailScript(current, template, email, email_action, event) {

    // Add your code here
	template.print('Priority' + current.priority);

})(current, template, email, email_action, event);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

template.print('Priority' + current.priority);

this email script is not working.

Actually i am using template is Major incident SMS notify template. This email script is not working in the template.

 

@sureshp89882164 

where are you using that? share the complete details

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I am using this one in MIM SMS notify template