Incident SLA Reports

[Peter Williams]

I am looking for a way to generate an SLA report base on if the incident was taken care of at the 50% and at the Breach (100%) make

the report should show the number of incidents between 50%-99% and number of incidents that was breached or pass the 100% mark.

so far i am not able to find any fields or things that will do this in the report

[AndersBGS]

Hi @Peter Williams ,

Look at reporting ranges or bucket groups if utilizing performance analytics. Here you will be able to create the range criteria as requested. SO 0-49%, 50-99% and 100% or above.

https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/concept/c_ReportRan...

https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/performance-analytics/concept...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders