insert hyperlink in additional comments

[priya92]

Hi

we have scenario where case is linked to RITM and updates on the RITm is copied to case additional comments to be sent to external customer via workflow script of RITM

Snapshot of the code which updates case is as below and this is all working fine 

Now the requirement is we need the comments variable appended with a url  along with RITM variables, basically i need to a way to plug in html anchor tag in side the var comments.

[Kifrez]

Hi Willem, do you know how to make the link opened in new tab automatically instead of in servicenow?

When I click on Journal, it goes as per below

[Willem]

Hi Freddy,

Your screenshot is not working. Can you create a new/separate question?

Feel free to tag me in that question with @

[Kifrez]

Hi Willem, ok will do. FYI, that is the screenshot I received when clicking the link in journal. I'll create new question and tag you . thanks!

[Mike Patel · Accepted solution]

try

[code]<a href="https://google.com" target="_blank">Google</a>[/code]

[Melveen Villanu]

Hi Mike,

I am new to Servienow may i know where to apply that code? Thank you so much in advance